Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-12T02:31:21+00:00

    It's almost certainly a detection problem. Microsoft should reissue the update in a few days with a fix.

    I agree. In the mean time you can hide the update by right clicking the update in the update list and select "Hide update". That will prevent the update(s) from bugging you again. Then, in a couple of days check whether Microsoft has fixed the issue and then, if so, go to Windows Update > Restore hidden updates and unhide them. I have the same issue with the above mentioned three updates and for now I done what I have described as a workaround. As these updates are included in the list with installed updates I am not afraid that Office has not been patched.

    "hide update" is the best answer for now.

    we can try to check "Microsoft update" in a few days to see if their IT genius have fixed this issue

    KB2760411, 2760588, 2760583 are so annoying even you have installed successfully millions times...

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  2. Anonymous
    2013-09-12T01:33:05+00:00

    Same problem with XP and Office 2007

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  3. Anonymous
    2013-09-11T23:02:24+00:00

    My problem with just hiding these is I have no confirmation from MS that these patches are truly remediating the vulnerabilities...

    For home users, no-charge support for security updates (only!) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]

    For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website:http://support.microsoft.com/common/international.aspx?rdpath=4

    =================================================

    [1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

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  5. Anonymous
    2013-09-11T22:59:43+00:00

    I seldom find "appropriate support" on any MS web site...

    This is a peer-to-peer support forum, not an official MS Support forum.

    MS-MVP's do not represent or work for Microsoft.

    For home users running Win7 SP1 or higher, no-charge support for security updates (only!) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]

    For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website: http://support.microsoft.com/common/international.aspx?rdpath=4

    =================================================

     [1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

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