Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-11T20:46:42+00:00

    Although the updates report being successfully installed I'm not sure this is the case. I tried rolling back my win7 x64 to this morning pre-installation. They still showed up in the update history and in the installed programs/updates list. Then I tried uninstalling each of the three updates. Each one acted as if it were uninstalling and disappeared from the program/update list. The multiple installs still showed in the install history. It's like they aren't there at all and they never go away both at the same time.

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  2. Anonymous
    2013-09-11T20:23:39+00:00

    Assuming all three (3) updates are listed in Installed Updates, feel free to hide them & move on with your life.

    • HOW TO Hide an Update... [good for Win8, too!]

    http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

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  3. Anonymous
    2013-09-11T20:10:32+00:00

    Simplest solution Until they get it fixed is to hide the updates.  No more repetitive installs.

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  4. Anonymous
    2013-09-11T19:11:13+00:00

    Same here on Windows 7 64 Bit Professional workstations with Office 2007 Small Business and Professional editions installed

    Updates in question are KB2760411, KB2760588, KB2760583

    can reproduce it on different machines

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  5. Anonymous
    2013-09-11T19:08:12+00:00

    Same here, wasted about 1/2 hour of my life looking at this.

    Microsoft, please fix this...

    You can't give me  back the 1/2 hour of my life (or the other 100,000 people or so who wasted 1/2 hour, you get an "A" for leveraging there), so may I suggest a little testing work before the next batch of updates is released?  This is basic testing, not really difficult, but your customers expect and deserve better.

    You can write off the testing cost to "continuous quality improvement", or whatever the process is at Microsoft to improve the customer experience.

    Thanks.

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