Windows Store apps not downloading, forever stuck and 'Pending'

Anonymous
2012-12-22T01:21:23+00:00

Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'. Please help!

I

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-01-15T18:24:48+00:00

This:

  1. Open an administrative command prompt
  2. Type the following four commands:
  3. net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv 4. Try to install updates again.

and this:

a)Right Click the Start screen (bottom left hand corner)

b)Click "Run"

c)Type: "WSReset.exe" and hit enter

was solving my issue.

Thanks.

Was this answer helpful?

90+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2015-04-15T15:00:37+00:00

Hi Daniel,

Thank you for your response.

This problem may occur if one or more of the following conditions are true:

  1. If the Windows Update database is corrupted.
  2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
  3. If a required system file is registered incorrectly.

Please follow the below steps and check if it helps:

I suggest you to refer to the section: manually reset windows update components from the following link:

https://support.microsoft.com/en-us/kb/971058?wa=wsignin1.0

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Please do let us know if you need further assistance. We will be glad to assist.

Was this answer helpful?

50+ people found this answer helpful.
0 comments

144 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-12-27T17:13:43+00:00

    I am facing the similar issue. Have been trying to install Skype for windows 8 on brand new lap top. On the app store-> Installing Apps section, skype app remains in pending state forever. I have tried all the steps mentioned above but no luck.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-12-27T01:34:36+00:00

    Even after attempting all of the above steps, I still am having problems downloading updates to apps.  Most of the time, apps will stay stuck on "Pending", and their progress bars will remain at 0%.  After canceling the downloads and closing the app, I re-opened after clearing the Store cache and restarted the downloads; this time, the progress bars for 2 apps jumped to 100% but they still said "Pending".  They stayed that way for about 15 minutes and I force-closed the app again. 

    After running the troubleshooter, it claimed to have detected and fixed two problems (reset security settings and fixed missing/corrupted files).  After restarting the computer, opening the Store app, and trying to install the app updates yet again, they still remained at "Pending" indefinitely.

    Are there any other steps to take to get these updates to install successfully?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-12-22T16:26:28+00:00

    Hi MarkuzIV,

    Thank you for giving us a chance to assist you. I understand you are having trouble downloading

    apps from the Windows Store.

    Are you able to open the apps that are already installed?

    Are you using a proxy internet connection?

    You can try these methods to check if the you are able to resolve the issue.

    Method 1: Run the app troubleshooter.

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Open that link to run the troubleshooter

    Method 2: Disable Proxy Connections and check

    If you are using a proxy connection, then try disabling proxy and then try to download.

    a)Open Internet Explorer

    b)Click the Tools button, and then click Internet Options

    c)Click the Connections tab, and then click LAN settings

    d)Uncheck the Use Proxy server

    e)Click Apply and Ok to save changes.

    Method 3: Check date and time

    a)On the start screen type "Date and Time" and open it from the settings option.

    b)Correct the date and time if it is wrong as well as the Time Zone.

    Method 4: Check Region settings

    a)Type "Region" on the Start screen and click "Settings" and hit enter.

    b)Under the "Location" tab make sure the region selected is where you are.

    Method 5: Reset store cache

    a)Right Click the Start screen (bottom left hand corner)

    b)Click "Run"

    c)Type: "WSReset.exe" and hit enter

    You can use his link for reference

    http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

    Feel free to use the forums in the future for any questions you may have.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments