Windows Store apps not downloading, forever stuck and 'Pending'

Anonymous
2012-12-22T01:21:23+00:00

Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'. Please help!

I

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-15T18:24:48+00:00

This:

  1. Open an administrative command prompt
  2. Type the following four commands:
  3. net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv 4. Try to install updates again.

and this:

a)Right Click the Start screen (bottom left hand corner)

b)Click "Run"

c)Type: "WSReset.exe" and hit enter

was solving my issue.

Thanks.

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Anonymous
2015-04-15T15:00:37+00:00

Hi Daniel,

Thank you for your response.

This problem may occur if one or more of the following conditions are true:

  1. If the Windows Update database is corrupted.
  2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
  3. If a required system file is registered incorrectly.

Please follow the below steps and check if it helps:

I suggest you to refer to the section: manually reset windows update components from the following link:

https://support.microsoft.com/en-us/kb/971058?wa=wsignin1.0

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Please do let us know if you need further assistance. We will be glad to assist.

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  1. Anonymous
    2015-08-06T14:39:05+00:00

    Thanks everybody for contributing to this thread.

    I am on windows 10 on a surface pro tablet.

    I did control panel  ==> troubleshooting => fix problems with windows updates

    And it cleared the problem with the service stuck in shutting down, and the stuck downloads in the store were not there any more.  I hope that is because they downloaded and installed before I looked.  I haven't seen any downloads since to know that everything is working but I sure hope so!

    I assume that the control panel tool does pretty much the same as the manual steps mentioned above.

    Thanks again.

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  2. Anonymous
    2015-08-06T06:25:28+00:00

    Have you tried the Windows Update reset too cited earlier in this thread? If so, what were the results?

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  3. Anonymous
    2015-08-06T04:15:08+00:00

    I tried this, but never got past "net stop wuauserv", which timed out waiting for it to stop, and now wuauserv service is always stopping even after a shutdown and start.  I cannot stop it or start it.  I tried changing start up type to disabled without any effect.

    Any suggestions? 

    Thanks for any help.

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