Windows Store apps not downloading, forever stuck and 'Pending'

Anonymous
2012-12-22T01:21:23+00:00

Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'. Please help!

I

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-15T18:24:48+00:00

This:

  1. Open an administrative command prompt
  2. Type the following four commands:
  3. net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv 4. Try to install updates again.

and this:

a)Right Click the Start screen (bottom left hand corner)

b)Click "Run"

c)Type: "WSReset.exe" and hit enter

was solving my issue.

Thanks.

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Anonymous
2015-04-15T15:00:37+00:00

Hi Daniel,

Thank you for your response.

This problem may occur if one or more of the following conditions are true:

  1. If the Windows Update database is corrupted.
  2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
  3. If a required system file is registered incorrectly.

Please follow the below steps and check if it helps:

I suggest you to refer to the section: manually reset windows update components from the following link:

https://support.microsoft.com/en-us/kb/971058?wa=wsignin1.0

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Please do let us know if you need further assistance. We will be glad to assist.

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  1. Anonymous
    2016-06-06T17:13:30+00:00

    Thank you for the prompt and easy-to-follow reply.  When I completed this and went to the Windows Store for the update, no updates showed up.  However, when I go to the settings menu and go to updates, it shows that I need the following updates:

    Updates are available.

    Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3163207).

    Update for Windows 10 Version 1511 for x64-based Systems (KB3152599).

    Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - May 2016 (KB890830).

    Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3156421).

    Security Update for Microsoft Office 2010 (KB3054984) 32-Bit Edition

    The Malicious Software Removal Tool and the Cumulative Update for Windows 10 seemed to install OK, but the hangup seems to be the Microsoft Office updates.  The one than seems to hang up the most is: 

    Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition.  But I do get error messages for all of the Office 2010 programs.

    I actually never use OneNote and have tried to remove it, but it seems I cannot do this without removing all of Office, which I do not want to do.

    Once this hangs up, it blocks all other installers (like Adobe) that give the error message that another installation is in progress.

    The only other solution I can think of is to delete the old Office program and replace it with Office 365.  Do you think this would help?

    Thanks.

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  2. Anonymous
    2016-06-06T04:57:36+00:00

    Hello,

    Please try the following:

    1. Please close Windows Store.
    2. Click on the Windows Search icon or Windows Search bar to initiate search. Search for powershell. As you start typing, a "Windows PowerShell" icon should appear. Please right-click on it and select "Run as Administrator".
    3. A new window with blue background should appear. Please paste the following in the window:

    Stop-Service BITS

    Stop-Service wuauserv

    Remove-Item C:\ProgramData\Microsoft\Network\Downloader\q*.dat

    Start-Service BITS

    Start-Service wuauserv

    Start-Sleep 60

    C:\Windows\System32\WSReset.exe

    Afterwards, please wait 5 minutes and then reboot the computer. Afterwards, open Windows Store again and check for updates as mentioned here: http://windows.microsoft.com/en-us/windows-10/check-for-updates-for-apps-and-games-from-windows-store.

    If this still does not help, please provide information about which Apps are stuck in "Downloading" or "Pending" state.

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  3. Anonymous
    2016-06-05T17:26:24+00:00

    Thanks Emkay 1001.  But the fixits did not help.  This is the message I received:

    Windows Update Publisher details

    Issues found

    Service registration is missing or corruptService registration is missing or corrupt Not fixed Not Fixed

    Reset service registration Completed  

    Potential issues that were checked

    Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present 

    Check for missing or corrupt filesCheck for missing or corrupt files Issue not present 

    Issues found Detection details

    6 Service registration is missing or corrupt Not fixed Not Fixed

    Reset service registration Completed

    Potential issues that were checked Detection details

     Some security settings are missing or have been changed Issue not present 

     Check for missing or corrupt files Issue not present 

    Detection details Expand

    InformationalService Status

    Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182. 

    Any further ideas?  I did look up HELPMSG 2182 but it just said to wait until processes are finished.  I've been waiting weeks now, so I don't think that is the problem.

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