Windows Store apps not downloading, forever stuck and 'Pending'

Anonymous
2012-12-22T01:21:23+00:00

Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'. Please help!

I

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-15T18:24:48+00:00

This:

  1. Open an administrative command prompt
  2. Type the following four commands:
  3. net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv 4. Try to install updates again.

and this:

a)Right Click the Start screen (bottom left hand corner)

b)Click "Run"

c)Type: "WSReset.exe" and hit enter

was solving my issue.

Thanks.

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Anonymous
2015-04-15T15:00:37+00:00

Hi Daniel,

Thank you for your response.

This problem may occur if one or more of the following conditions are true:

  1. If the Windows Update database is corrupted.
  2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
  3. If a required system file is registered incorrectly.

Please follow the below steps and check if it helps:

I suggest you to refer to the section: manually reset windows update components from the following link:

https://support.microsoft.com/en-us/kb/971058?wa=wsignin1.0

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Please do let us know if you need further assistance. We will be glad to assist.

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  1. Anonymous
    2017-10-23T21:13:14+00:00

    I have the same problem. Netflix wouldn't play and directed me to the store for update. As above pending so I went to settings, apps and reset Store app and now it has disappeared and i cannot reintall Netflix's now.

    Has anyone tried the 'suggestions to fix'? The WSReset.exe did not work, just went to a blank command screen.

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  2. Anonymous
    2013-03-20T12:57:28+00:00

    Many thanks!!! This method works! All other mentioned method I have tried but all failed. Except this one!!!! Thanks!1

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  3. Anonymous
    2013-01-03T03:58:57+00:00

    Hi There - did you manage to sort out the 'pending' problem. It's driving me mad and I wish I'd never bought a laptop with windows 8. I'd appreciate any advise ..... thanks microsoft

    I'm liking it now that I've played it with a fair bit.  It's taking some getting used to.

    Of the 5 methods shown above, I had to update my time and time zones. They were off.  That cleared about half of the stuck ones.

    Then, I tried the app troubleshooter, but it's useless.

    Method 5 clears whatever is stuck and starts over. Deleting them from the downloads and starting again works best.

    ben

    **Method 1:**Run the app troubleshooter.

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Open that link to run the troubleshooter

    Method 2: Disable Proxy Connections and check

    If you are using a proxy connection, then try disabling proxy and then try to download.

    a)Open Internet Explorer

    b)Click the Tools button, and then click Internet Options

    c)Click the Connections tab, and then click LAN settings

    d)Uncheck the Use Proxy server

    e)Click Apply and Ok to save changes.

    **Method 3:**Check date and time

    a)On the start screen type "Date and Time" and open it from the settings option.

    b)Correct the date and time if it is wrong as well as the Time Zone.

    Method 4: Check Region settings

    a)Type "Region" on the Start screen and click "Settings" and hit enter.

    b)Under the "Location" tab make sure the region selected is where you are.

    Method 5: Reset store cache

    a)Right Click the Start screen (bottom left hand corner)

    b)Click "Run"

    c)Type: "WSReset.exe" and hit enter

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