Windows Update error 80072efe or 80072f76

Anonymous
2013-03-31T13:50:13+00:00

I run windows update and it fails with this error message. I have downloaded the cab file and run it locally. I still get this message after it was 'fixed'. It generates a log file that is over ten thousand lines long. There does not appear to be a mechanism for attaching files so I will paste it only on request.

In the meantime here is the outputReport

Proxy :

Last Installed Update :Windows Internet Explorer 9 for Windows 7 for x64-based Systems,03/31/2013 13:30:14

Last Displayed Error :2013-03-31 14:32:09:394 1008 1748 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C48

Language settings :en-US

bits : Running

wuauserv : Running

WORKGROUP :XXXX

Windows Update Agent Version :7.6.7600.256

Microsoft Windows 7 Home Premium SP: 1

CPU Type : x64

OS Architecture :64-bit

RS_ResetBits : Bits is stopped

RS_ResetBits : wuauserv is stopped

RS_ResetBits : : bits Running

RS_ResetBits : : wuauserv Running

RES_GenWUError : Bits is stopped

RES_GenWUError : wuauserv is stopped

RES_GenWUError : CryptSvc is stopped

RES_GENWUError : : CryptSvc Running

RES_GENWUError : : bits Running

RES_GENWUError : : wuauserv Running

<IE9>

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-04-09T13:01:51+00:00

    The update that failed is the one I opened the question with. No kb number. You are the one talking about security updates (and they call me mad!)

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  2. Anonymous
    2013-04-09T23:06:54+00:00

    The update that failed is the one I opened the question with...      

    You opened the thread stating that IE9 was the "Last Installed Update." [emphasis mine]

    Are you suggesting that IE9 was the last update offered to the computer (as of 31 March) but it failed to install?

    Has KB2817183, KB2813170, KB2808735 and/or KB2823324 been offered & successfully installed today (09 April)?

    Is IE9 or IE10 installed according to IE: Help | About [Alt+H+A]?

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  3. Anonymous
    2013-04-10T10:52:14+00:00

    According to ie help it is still version 9.  

    On 10th April KB2813347, KB890830, KB2808735, KB2823324, KB2799926, KB2813170 all successfully installed. 

    KB2817183 is not on my list of installed updates

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  4. Anonymous
    2013-04-10T17:40:23+00:00

    KB2817183 is not on my list of installed updates

    At this point, I'm going to pass you on to Microsoft Support. Good luck!

    For home users, no-charge support for security updates (only!) is available by calling 1-800-MICROSOFT (1-800-642-7676) in the US or 877-568-2495 in Canada. [1]

    For more information about how to contact your local Microsoft subsidiary [i.e., in other regions] for support issues relating to security updates, visit the following Microsoft International Support website: http://support.microsoft.com/common/international.aspx?rdpath=4

    =================================================

    [1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

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  5. Anonymous
    2013-04-11T10:36:39+00:00

    ps In answer to your question, Very Angry.

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