Windows Update error 80072efe or 80072f76

1. Avast/Avira, both require annual licenses. Have you faithfully renewed your Avira AntiVir license every year and have you done so beforeyour current license expired?
2. Have you EVER had CCleaner's Registry Cleaner "fix" anything?
3. Is KB2809289, KB2792100, KB2761465, KB2761451, KB2744842, KB2722913 and/or KB2719177 listed in Update History and if so, is it listed as a successfully-installed update or...?
4. Is Update for Windows 7 (KB2670838) listed in Installed Updatesand/or as a successfully-installed update in Update History?

NOTES/COMMENTS:

If the second line of **IE Help | About** [**Alt+H+A**] reads
**Update Version: 9.0.14 (KB2809289)**, IE10 did not successfully installed no matter what
**Update History** and **Turn Windows features on and off** says.

In the near future (one assumes), Microsoft *should* begin offering home users (only!) no-charge support for IE10 install and uninstall issues. For now, however, you're on your own so you're best bet is to hide IE10 (*and KB2670838 IMHO*) &
 stick with IE9 for the time being.

TIP: Others who've encountered similar problems installing IE10 ended up having to do a Repair Install (AKA startup repair) of Windows to resolve the problem.

1: Probably but it was nearly two years ago.

2a: 25th March 2013

2b: ie9 is not in the update history

3: 15th March 2013

4: that is correct

5a: It is Avira not avast http://www.avira.com/en/avira-free-antivirus

As long as it took to download, so about 5 mins

5b: see a. 

6: It has started working on the 32bit version. The 64bit version does not launch the security prompt to allow the verifier to run.

7: no. I tend to use it just for analysis rather than running a cleanup.

1. May we assume that you were running IE8 immediately after you installed Win7 back in July 2011?

2a. When (exact date) was Windows Internet Explorer 10 installed according to Update History (this time)?

2b. When (exact date) was Windows Internet Explorer 9 installed according to Update History*?*

3. When (exact date) was KB2807986 installed according to Installed Updates?
4. IE10 - not IE9 - is listed in Turn Windows features on or off, is that correct?

5a. How long (approx.) was the computer connected to the internet before you got Avast Free installed?

5b. Neither Avast Free nor Avira Antivir Free is subscription-based but you must obtain a license to use it and you must renew the license annually in order for it to keep working. Have you been doing so?

6. What happens when you try to check your Java version by opening Internet Explorer (only!) to http://java.com/en/download/installed.jsp ?
7. Do you have backups of ALL the changes CCleaner's Registry Cleaner has EVER made to the computer? [1]

===========================================================

[1] Injudicious use of registry cleaners may be playing a role here. TIP: If you ever again think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimised (it doesn't), read http://chris.pirillo.com/are-registry-cleaners-safe-to-use/ and/or http://www.edbott.com/weblog/2005/04/why-i-dont-use-registry-cleaners/ then draw your own conclusions.  Related => http://support.microsoft.com/kb/2563254

1a: I obtained the machine in july 2011 as pre assembled parts with no OS

1b: I installed windows myself onto a clean disk

2: Avira Free Antivirus. Free version, no expiration date. Firewall is the hardware one in my router, not windows defender.

3: No, I have never used norton or McAfee on this machine.

4: No.

5: These are missing from the installed updates.  I tried downloading and installing them

KB2809289 (after downloading, not applicable to your computer)

KB2797052 (after downloading, not applicable to your computer)

KB2758694 

6: service pack 1 is on the disk so got installed with windows.

7: It has been offered. I have tried to install it. According to installed updates it is installed. When I click the help->about key on explorer, it says version 9 update version KB2809289.

8: Java is installed. ie9 is the only browser that will NOT verify its installation.

9: It is now.

10: Opera is my first choice browser, then firefox, chrome and ie. I am a software developer

I use ie for testing purposes only.

11: Not in the habit, but they have been used in the past. Just before Christmas was the last time

I used CCleaner and that is the only one I used.

I cannot turn off ie10 using the Turn Windows Features on or off, neither can I unistall it. I get "an error has occurred".

Just as a side note about my connection. all the other updates from windows have worked.

COMMENT: Your computer still communicates with the update server when you manually install an update, hence the temporary connection-related error KB.

*Assuming Win7 (64-bit) SP1 with IE8 installed...*

Please answer *each of the following* [admittedly tedious] *diagnostic questions* in a correspondingly-numbered list in your very next reply, preferably *without* quoting my post:

1a. When (approx. date) did you purchase *the computer?*

1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,
*or did you upgrade the computer to Win7?* 

2. What is the *full name* of your installed anti-virus application or security suite and
*when (approx. date) does your current subscription expire?* What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

3. Has a(nother) Norton application *or a McAfee application* EVER been installed on the computer
*since you bought it*?

4. Did a Norton free-trial *or a McAfee free-trial* [pick one] come preinstalled on the computer
*when you bought it?* (Doesn't matter if you never used or Activated it.)

5. *Again assuming Win7 (64-bit) SP1 with IE8 installed =>* 
Are ALL of the following updates listed in **View installed updates** 
(*not* ***Update History***)? [1]

    (a) KB2809289, KB2807986; KB2797052, KB2789645, KB2778344, KB2799494, KB2790655 & KB2790113;  

    (b) KB2769369, KB2742599, KB2756921, KB2736422 & KB2757638 or possibly KB2758694.  

    (c) KB2753842, KB2758857 & KB2727528;  

    (d) KB2705219 & KB2712808;  

    (e) KB2676562 & KB2644615.  

6. Assuming it's listed, when (exact date) was **Service Pack for Microsoft Windows (KB976932)** installed according to
***Update History*** (this time)? [2]

7. Has **Windows Internet Explorer *10*** ever been offered
*or installed?* 

8. Is Java Version 7 ***Update 17*** (or higher) installed? TEST HERE USING INTERNET EXPLORER (*ONLY!*) =>
[http://java.com/en/download/installed.jsp](http://java.com/en/download/installed.jsp)

9. Is Adobe Flash Player v11.6.602.180 (or higher) installed? TEST HERE USING INTERNET EXPLORER (*ONLY!*) =>
[http://www.adobe.com/software/flash/about/](http://www.adobe.com/software/flash/about/)

10. Is Firefox, Chrome or any other alternate browser installed?

11. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor;
 TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer;*CCleaner Registry Cleaner*)?

==============================================  

[1] **Start | Control Panel | Programs and Features | View installed updates** (in left-hand menu)

[2] **Start | Control Panel | Windows Update | View update history** (in left-hand menu)