Windows Update error 80072efe or 80072f76

Anonymous
2013-03-31T13:50:13+00:00

I run windows update and it fails with this error message. I have downloaded the cab file and run it locally. I still get this message after it was 'fixed'. It generates a log file that is over ten thousand lines long. There does not appear to be a mechanism for attaching files so I will paste it only on request.

In the meantime here is the outputReport

Proxy :

Last Installed Update :Windows Internet Explorer 9 for Windows 7 for x64-based Systems,03/31/2013 13:30:14

Last Displayed Error :2013-03-31 14:32:09:394 1008 1748 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C48

Language settings :en-US

bits : Running

wuauserv : Running

WORKGROUP :XXXX

Windows Update Agent Version :7.6.7600.256

Microsoft Windows 7 Home Premium SP: 1

CPU Type : x64

OS Architecture :64-bit

RS_ResetBits : Bits is stopped

RS_ResetBits : wuauserv is stopped

RS_ResetBits : : bits Running

RS_ResetBits : : wuauserv Running

RES_GenWUError : Bits is stopped

RES_GenWUError : wuauserv is stopped

RES_GenWUError : CryptSvc is stopped

RES_GENWUError : : CryptSvc Running

RES_GENWUError : : bits Running

RES_GENWUError : : wuauserv Running

<IE9>

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

47 answers

Sort by: Newest
  1. Anonymous
    2013-04-06T01:27:23+00:00

    yes.....

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-04-05T18:28:17+00:00

    I understand. Nevertheless, that does not answer my question, Harry.

    I didn't ask if you'd attempted to download/install Bing Desktop or if you wanted it, I asked if Bing Desktop (i.e., KB2694771) was the update still being offered when you run a manual check for updates?

    Just answer YES or NO.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-04-05T12:48:43+00:00

    I have made no attempt to down load the bing desktop as I do not want it.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-04-04T20:39:28+00:00

    ...Optional update bing desktop is still pending. I can also manually check for updates. When I do this the problem one reappears and fails to install.

    And is Bing Desktop (KB2694771) "the problem one" or...?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-04-04T10:43:18+00:00

    Updates appears to be still working. Optional update bing desktop is still pending. I can also manually check for updates. When I do this the problem one reappears and fails to install.

    Was this answer helpful?

    0 comments No comments