This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I followed the steps to enter the command in the command prompt. When I do I get the following message:
The drive, the path, or the file name is not valid.
I entered the following in the command prompt:
Chkdsk/f/r X:C
any further ideas?
Actually the command is chkdsk /f /r C: not X:C
Root cause found:
Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.
(BING search for
Bugcheck 3b
)
<quote>
may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
</quote>
If you can get into the Advanced boot options, try using the Low-res video option. BTW it helps to have a boot menu to facilitate that. Otherwise using bootable recovery media may be necessary.
Good luck
Robert Aldwinckle
You have to type it in exactly as follows
Chkdsk/f/r C:
Than enter
I might have found a solution that is different from all the others. With this solution you will be able to enter your Homescreen without losing files, but you won't fix the problem for long term.
Try this.
Few seconds after that you should be able to see your Homescreen.
Let me know if it worked?
Cheers
G.R.
i did this and it did work, is there anything else i should look after this works? i am concerned that it will happen again or that it will do something worse in the future. any-who, i was getting the error C000003A updating # of #. it would not work at all. after that i tried to restart the computer and it would try to do the automatic repair and would give me the blue screen that it could not be repaired to check file C:\windows\system32\Logfiles\Srt\srtTrail.txt
i did press f7 to disable driver signature enforcer and it seemed to work. But my question goes back to the beginning. Do i need to do anything else after this worked? should i check a specific file? delete it?
