HELP! I've encountered the SrtTrail.txt problem!!!

Anonymous
2013-02-19T09:56:54+00:00

My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.

Windows for home | Other | Search, touch, and mouse

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Anonymous
2015-03-31T06:58:09+00:00

I followed the steps to enter the command in the command prompt. When I do I get the following message:

The drive, the path, or the file name is not valid.

I entered the following in the command prompt:

Chkdsk/f/r X:C

any further ideas?

Actually the command is chkdsk /f /r C:      not X:C

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Anonymous
2016-08-15T16:39:43+00:00

Root cause found: 

Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.

 

https://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

(BING search for

    Bugcheck 3b

)

<quote>

may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

</quote>

If you can get into the Advanced boot options, try using the Low-res video option.   BTW it helps to have a boot menu to facilitate that.  Otherwise using bootable recovery media may be necessary.

Good luck

Robert Aldwinckle

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  1. Anonymous
    2016-08-31T18:57:13+00:00

    When using the chkdsk command, /r doesnt restart, and the chkdsk freezes on 13% (396756 of 488080 index entries processed). any other ideas?

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  2. Anonymous
    2016-09-09T02:31:04+00:00

    Hi,

    Are there any error messages when you run chkdsk in command prompt?

    We recommend that you visit: Chkdsk command freezes when it's running in Windows,as it has information that can resolve your concern.

    For more information about running Check disk, click on this link.

    Let us know how it goes.

    Regards.

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  3. Anonymous
    2016-11-01T21:10:57+00:00

    Hi,

    I trying all ways to fix it, and unfortunately for me was only one way reset this pc :( It is work but you'll lost your all setting and software.

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