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My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.
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I followed the steps to enter the command in the command prompt. When I do I get the following message:
The drive, the path, or the file name is not valid.
I entered the following in the command prompt:
Chkdsk/f/r X:C
any further ideas?
Actually the command is chkdsk /f /r C: not X:C
Root cause found:
Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.
(BING search for
Bugcheck 3b
)
<quote>
may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
</quote>
If you can get into the Advanced boot options, try using the Low-res video option. BTW it helps to have a boot menu to facilitate that. Otherwise using bootable recovery media may be necessary.
Good luck
Robert Aldwinckle
Startup Repair diagnosis and repair log
Last successful boot time: 09/02/2016 23:13:03 (GMT)
Number of repair attempts: 2
Session details
System Disk = \Device\Harddisk0
Windows directory = D:\WINDOWS
AutoChk Run = 0
Number of root causes = 1
Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 93 ms
Test Performed:
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 32 ms
Test Performed:
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 62 ms
Test Performed:
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 13985 ms
Test Performed:
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 203 ms
Test Performed:
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms
I did not bother anymore. I just give it to the specialist and for 25 euro the fix everything.... But anyway the microsoft should have some kind of a resolution for this kind of problems..... cheers
Number of root causes = 1
I don't see one. You might need to find a more detailed log. Perhaps an Event log would have a useful clue.
Good luck
Robert Aldwinckle
