HELP! I've encountered the SrtTrail.txt problem!!!

Anonymous
2013-02-19T09:56:54+00:00

My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.

Windows for home | Other | Search, touch, and mouse

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Anonymous
2015-03-31T06:58:09+00:00

I followed the steps to enter the command in the command prompt. When I do I get the following message:

The drive, the path, or the file name is not valid.

I entered the following in the command prompt:

Chkdsk/f/r X:C

any further ideas?

Actually the command is chkdsk /f /r C:      not X:C

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Anonymous
2016-08-15T16:39:43+00:00

Root cause found: 

Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.

 

https://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

(BING search for

    Bugcheck 3b

)

<quote>

may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

</quote>

If you can get into the Advanced boot options, try using the Low-res video option.   BTW it helps to have a boot menu to facilitate that.  Otherwise using bootable recovery media may be necessary.

Good luck

Robert Aldwinckle

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  1. Anonymous
    2013-05-10T03:58:22+00:00

    I've tried all of the advanced options

    So you can get in to a Command Only Prompt to look at the other logs.   That way you could find out what the "problem" is and then try to figure out what to do to avoid it.   Strange that you still see the problem in safe mode with low video.   I guess that rules out a problem with your video support.   That's a frequent cause but other driver problems could show the same symptom.   Make sure that you have disconnected all inessential hardware, especially USB devices when trying to find a workaround.

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  2. Anonymous
    2013-05-11T15:35:19+00:00

    help but i dont know how to work around im not good with computers please help me :(

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  3. Anonymous
    2013-05-11T15:35:49+00:00

    tell me what to type in cmd.exe ;(

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