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My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I followed the steps to enter the command in the command prompt. When I do I get the following message:
The drive, the path, or the file name is not valid.
I entered the following in the command prompt:
Chkdsk/f/r X:C
any further ideas?
Actually the command is chkdsk /f /r C: not X:C
Root cause found:
Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.
(BING search for
Bugcheck 3b
)
<quote>
may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
</quote>
If you can get into the Advanced boot options, try using the Low-res video option. BTW it helps to have a boot menu to facilitate that. Otherwise using bootable recovery media may be necessary.
Good luck
Robert Aldwinckle
I've tried all of the advanced options
So you can get in to a Command Only Prompt to look at the other logs. That way you could find out what the "problem" is and then try to figure out what to do to avoid it. Strange that you still see the problem in safe mode with low video. I guess that rules out a problem with your video support. That's a frequent cause but other driver problems could show the same symptom. Make sure that you have disconnected all inessential hardware, especially USB devices when trying to find a workaround.
well i read your comment Rajesh Govind and still nothing happened it still wouldnt work and i will show you the SrtTrail.txt file which is below
Startup Repair diagnosis and repair log
Last successful boot time: 1/1/2012 12:09:05 AM (GMT)
Number of repair attempts: 1
Session details
System Disk = \Device\Harddisk0
Windows directory = C:\windows
AutoChk Run = 0
Number of root causes = 0
Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms
Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 328 ms
Test Performed:
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms
Test Performed:
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 234 ms
Test Performed:
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 655 ms
Test Performed:
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 203 ms
Test Performed:
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Boot status test
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms
Test Performed:
Name: Setup state check
Result: Completed successfully. Error code = 0x0
Time taken = 640 ms
Test Performed:
Name: Registry hives test
Result: Completed successfully. Error code = 0x0
Time taken = 4087 ms
Test Performed:
Name: Windows boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Bugcheck analysis
Result: Completed successfully. Error code = 0x0
Time taken = 1310 ms
Test Performed:
Name: Access control test
Result: Started but not completed
-----------------------------------------------========================================
but i was wondering if you can actualy just delete the
User , Program files, Program files x86 and Windows
and just open things from Windows.old and just do that
use your windows 7 again would that work?
and im trying to fix it from my laptop sooooo the olny way i can move my files is by flash drive and disc. :( i acidently lost my recovery CD and i dont think ill bcan help mee able to find it so i hope you
I have the same problem. And I don't have recovery CD. Also I used all of the advanced options. I did check disk through promt. Not helping too. How can I send you the content of srttrail.txt? Thank you
