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My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I followed the steps to enter the command in the command prompt. When I do I get the following message:
The drive, the path, or the file name is not valid.
I entered the following in the command prompt:
Chkdsk/f/r X:C
any further ideas?
Actually the command is chkdsk /f /r C: not X:C
Root cause found:
Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.
(BING search for
Bugcheck 3b
)
<quote>
may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
</quote>
If you can get into the Advanced boot options, try using the Low-res video option. BTW it helps to have a boot menu to facilitate that. Otherwise using bootable recovery media may be necessary.
Good luck
Robert Aldwinckle
Hello DenisJr. i had the same problem last week and i tried this:
* Establishing the Windows 7 in the grub to choose between Windows 10 and 7.
* Burn a ISO image of Windows 7.
* Boot the image and chose "Repair Windows".
* Chose the "Windows 7 Old" to repair.
The steps above must fix the "srtTrail.txt" error. Saludos!!!!!
it didn't work for me :(
this was in "SrtTrail.txt":
Startup Repair diagnosis and repair log
Number of repair attempts: 1
Session details
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 63 ms
Test Performed:
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 47 ms
Test Performed:
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 78 ms
Test Performed:
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 187 ms
Test Performed:
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Test Performed:
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms
Root cause found:
Boot manager failed to find OS loader.
Repair action: File repair
Result: Failed. Error code = 0x4001
Time taken = 906 ms
Repair action: Boot configuration data store repair
Result: Failed. Error code = 0x2
Time taken = 0 ms
Nope it didn't work for me just went back to diagnosing then went to the blue option screen of restart or advanced
