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My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I followed the steps to enter the command in the command prompt. When I do I get the following message:
The drive, the path, or the file name is not valid.
I entered the following in the command prompt:
Chkdsk/f/r X:C
any further ideas?
Actually the command is chkdsk /f /r C: not X:C
Root cause found:
Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.
(BING search for
Bugcheck 3b
)
<quote>
may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
</quote>
If you can get into the Advanced boot options, try using the Low-res video option. BTW it helps to have a boot menu to facilitate that. Otherwise using bootable recovery media may be necessary.
Good luck
Robert Aldwinckle
i tried to follow your step but mine dont have step 5
when i click on restart on your step 4 it goes directly restart right away
i tried to press number 5 , 7 as well as F5 amd F7
its still doesnt work for me.
Is there any others suggestion or solution i can do
please help me out with this
Es
You have to type it in exactly as follows
Chkdsk/f/r C:
Than enter
Hi Greg,
Thank you for posting your query on Microsoft Community Forums. We are here to assist you in your Windows related issues.
As per the given issue description, whenever you startup your laptop, you get a message saying that there is a problem with the computer and need to restart and then starts with the Automatic Repair. You have also mentioned that after the diagnosis and repair attempts, it then comes up with a message that Automatic Repair could fix the issue and also it shows that the issue is caused by the file: “C:\Windows\System32\Logfiles\Srt\SrtTrail.txt” which is the log file for the Automatic Repair.
1. What all “Advanced Options” have you tried from the Windows Recovery Environment, when the Automatic Repair failed to repair the computer?
2. Have you made any recent changes on the computer prior to this issue? If yes, what were they?
3. Are you able to boot and log into Windows 8 on your computer now?
4. What exactly happen when you boot into the computer? Is it directly going to the Windows Recovery Environment showing the advanced repair options?
5. Are you having the Windows 8 Installation CD with you?
If the computer shows Windows Recovery Environment (Win RE) when you boot, then let’s try running the Check Disk utility using the Command Prompt from the Win RE and check if that helps.
a) From the Win RE Screen, click on “Repair your computer” and then select “Troubleshoot”.
b) Click on “Advanced options” and click on “Command Prompt”.
c) Type the following command in the command prompt window and then press “Enter” key on the keyboard.
chkdsk /f /r X:( drive letter)
d) Press “Y” if you are prompted to perform the Check Disk the next time the computer restarts.
This would restart the computer and then it will proceed with the Check Disk.
Important: While performing Error-checking or ChkDsk on the hard drive, if any bad sectors are found and when attempting to repair that sector, the data available on that sector might be lost.
After the Check Disk is completed, it would restart the computer. After this is completed, I would suggest you to check if the issue persists.
If the issue persists, then it would be great if you can send me the content of the file “SrtTrail.txt” from the location “C:\Windows\System32\Logfiles\Srt\SrtTrail.txt” You may open this file and then copy and paste its content in your reply. If the Command Prompt shows the current location as “C” drive, then you may access this file by entering the command “cd C:\Windows\System32\Logfiles\Srt\” (enter the command without the quotation mark) and then entering the name “SrtTrail.txt” to open it.
This will open a notepad with the name “SrtTrail.txt”. Now, you may just include its content when you reply.
Hope this information helps. If you need any further assistance or information regarding Windows, please feel free to get back to us. We’ll be glad to assist you.
