HELP! I've encountered the SrtTrail.txt problem!!!

Anonymous
2013-02-19T09:56:54+00:00

My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.

Windows for home | Other | Search, touch, and mouse

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Anonymous
2015-03-31T06:58:09+00:00

I followed the steps to enter the command in the command prompt. When I do I get the following message:

The drive, the path, or the file name is not valid.

I entered the following in the command prompt:

Chkdsk/f/r X:C

any further ideas?

Actually the command is chkdsk /f /r C:      not X:C

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Anonymous
2016-08-15T16:39:43+00:00

Root cause found: 

Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.

 

https://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

(BING search for

    Bugcheck 3b

)

<quote>

may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

</quote>

If you can get into the Advanced boot options, try using the Low-res video option.   BTW it helps to have a boot menu to facilitate that.  Otherwise using bootable recovery media may be necessary.

Good luck

Robert Aldwinckle

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  1. Anonymous
    2015-05-07T04:43:35+00:00

    I'm having the same issue as well but it's on windows 10 tech preview. Someone please help!!! I every time I try to restart, it still gives me "problem resetting your pc". There has to be some solution to this!!!

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  2. Anonymous
    2015-03-06T00:51:24+00:00

    I might have found a solution that is different from all the others. With this solution you will be able to enter your Homescreen without losing files, but you won't fix the problem for long term.  

    Try this.

    1. Open 'Advanced Startup Options'.
    2. Choose 'Troubleshoot'.

    1. Then 'Advanced options'.

    1. Choose Startup Settings

    1. Now restart your PC.

    1. Press the 'number 7'. (If 7 isn't working then relaunch the process and try different numbers) 

    Few seconds after that you should be able to see your Homescreen.

    Let me know if it worked?

    Cheers

    G.R.

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  3. Anonymous
    2015-01-14T17:04:15+00:00

    I followed the steps to enter the command in the command prompt. When I do I get the following message:

    The drive, the path, or the file name is not valid.

    I entered the following in the command prompt:

    Chkdsk/f/r X:C

    any further ideas?

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments