Windows 8 continously loses wifi connection

Anonymous
2013-09-19T22:26:20+00:00

Hi,

I am about to completely lose my wits with this. We all know Windows 8 is not user friendly by a long shot. In the beginneing I thought it was my brand new way too expensive Asus Zenbook that was the problem. I have this computer:

ASUS ZENBOOK U500VZ 15.6" WQHD+

GeForce GT650 2GB,Core i7-3632QM,8GB RAM,2x256GB SSD,Windows 8

It runs Windows 8.

Since I got it it has had a problem with dropping the wifi connection.

The steps taken to resolve it are:

Change settings in Power Plans

Changed adapter settings under "Power Management"

Run -> ipconfig /flushdns

All other laptops and iPads and iPhones running on the routers are fine. Problems persist on OTHER wifi networks as well, and from searching the web I can see this is a COMMON problem with Windows 8. HOW to fix this? Does Microsoft NOT realise it's customers would like to be able to use the internet without losing connectivity...

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-10-01T12:49:54+00:00

    If you want an admission Microsoft have just announced Windows 10 with the view to address exceptionally low take up of Windows 8 and 8.1. I'm guessing it will hard luck on anyone left with these older versions.

    Also I've dumped my PC and bought a mac mini and now get no connection problems. I think there's plenty of responses in this thread though to rule out router or network issues.

    Unbelievable...

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  2. Anonymous
    2014-12-15T15:10:32+00:00

    Seriously? Seriously?? A wifi switch that's not enabled!

    Oh yes, after venturing into the deepest, darkest caves of the personal computer's components over the past year and 6 forum pages, we're back to "did you try turning it on and off again".

    I know these answers are meant to help, but ffs. I'm so over this. Have y'all missed the fact that ALL APPLE PRODUCTS KEEP THE CONNECTION where the pc's drop? I live in Scandinavia, where the Internet is exceptionally fast, and not to mention reliable as I'm in the capital. Nevertheless, I still lose my connection if I'm using my computer in the bedroom!!! It will keep it when I'm in the kitchen (4 meters away from router) or living room (3 meters), but should I *dare* to sit by the window in my bedroom (5 m and a door in-between), you can be damn sure it will drop, Spotify will stop, YouTube will freeze and I get chrome error messages. 

    Microsoft's amazing unwillingness to address this problem has officially managed p***ed me off, and I'm shocked at their non-existent customer service. I'm taking this to a tech news mag, maybe media pressure can finally get Microsoft to own up to this ridiculous situation and FIX IT.

     Hi Jim,

    Welcome to Microsoft community forum. I would appreciate if you could answer the following questions:  

    • Did you try connecting your computer to another Wi-Fi network or router and check if you face similar issue?
    • Are you using any third party antivirus program?

    You might experience network or Internet connection issues in Windows for a number of reasons. Some common issues that can cause these problems are:

    1. A wireless network adapter switch that's not enabled
    2. WEP, WPA, or WPA2 security key or passphrase issues
    3. Cables that aren't connected properly
    4. Corrupted or incompatible drivers
    5. Missing updates
    6. Network connection settings
    7. Hardware or software problems

    If you can't connect to a network, there might be a problem with your network adapter, the piece of hardware that makes it possible for your PC to connect to a network. Even though you were facing this issue since you bought the computer. The problem might be with Wireless router. I would suggest you to check if you face similar issue by connecting the computer to another Wi-Fi network or try resting the router.

    You may follow the troubleshooting steps from this HP support article and check if it helps:

    Troubleshooting wireless network and Internet (Windows 8)

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03535285#N62

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

    I too have been beside myself with this issue and my frustrations went through the roof reading these threads. I found a fix on another site that so far has worked for me (I've tried everything in these threads). I did see a script error popup in my screen the morning after I did this, but I'm only assuming it's related to the fix. Nonetheless, I still had a connection (fingers crossed that it stays that way), and I figure I'd rather click ok to some random script error than keep losing my connection. I don't know if this will work on an ongoing basis, but like I said, it has worked so far. I would have dropped connections at least 3 times by now if I hadn't done it:

    1. Go to run and type services.msc
    2. Scroll to WLAN Auto Config

    right click -> Properties -> if Start up mode Automatic

    Click Stop -> change to manual

    Click apply

    Start.

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  3. Anonymous
    2014-12-17T08:48:19+00:00

    Seriously? Seriously?? A wifi switch that's not enabled!

    Oh yes, after venturing into the deepest, darkest caves of the personal computer's components over the past year and 6 forum pages, we're back to "did you try turning it on and off again".

    I know these answers are meant to help, but ffs. I'm so over this. Have y'all missed the fact that ALL APPLE PRODUCTS KEEP THE CONNECTION where the pc's drop? I live in Scandinavia, where the Internet is exceptionally fast, and not to mention reliable as I'm in the capital. Nevertheless, I still lose my connection if I'm using my computer in the bedroom!!! It will keep it when I'm in the kitchen (4 meters away from router) or living room (3 meters), but should I *dare* to sit by the window in my bedroom (5 m and a door in-between), you can be damn sure it will drop, Spotify will stop, YouTube will freeze and I get chrome error messages. 

    Microsoft's amazing unwillingness to address this problem has officially managed p***ed me off, and I'm shocked at their non-existent customer service. I'm taking this to a tech news mag, maybe media pressure can finally get Microsoft to own up to this ridiculous situation and FIX IT.

     Hi Jim,

    Welcome to Microsoft community forum. I would appreciate if you could answer the following questions:  

    • Did you try connecting your computer to another Wi-Fi network or router and check if you face similar issue?
    • Are you using any third party antivirus program?

    You might experience network or Internet connection issues in Windows for a number of reasons. Some common issues that can cause these problems are:

    1. A wireless network adapter switch that's not enabled
    2. WEP, WPA, or WPA2 security key or passphrase issues
    3. Cables that aren't connected properly
    4. Corrupted or incompatible drivers
    5. Missing updates
    6. Network connection settings
    7. Hardware or software problems

    If you can't connect to a network, there might be a problem with your network adapter, the piece of hardware that makes it possible for your PC to connect to a network. Even though you were facing this issue since you bought the computer. The problem might be with Wireless router. I would suggest you to check if you face similar issue by connecting the computer to another Wi-Fi network or try resting the router.

    You may follow the troubleshooting steps from this HP support article and check if it helps:

    Troubleshooting wireless network and Internet (Windows 8)

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03535285#N62

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

    I too have been beside myself with this issue and my frustrations went through the roof reading these threads. I found a fix on another site that so far has worked for me (I've tried everything in these threads). I did see a script error popup in my screen the morning after I did this, but I'm only assuming it's related to the fix. Nonetheless, I still had a connection (fingers crossed that it stays that way), and I figure I'd rather click ok to some random script error than keep losing my connection. I don't know if this will work on an ongoing basis, but like I said, it has worked so far. I would have dropped connections at least 3 times by now if I hadn't done it:

    1. Go to run and type services.msc
    2. Scroll to WLAN Auto Config

    right click -> Properties -> if Start up mode Automatic

    Click Stop -> change to manual

    Click apply

    Start.

    Damn, I almost got hope after this post... :)

    Unfortunately, in my case was already set "manual", not automatic...

    So, still enabling - disabling airplane-mode here... :(

    (btw, it's "WWAN Auto config", not "WLAN autoconfig", right? I can't find "WLAN autoconfig" anyway...)

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  4. Anonymous
    2015-02-26T03:05:56+00:00

    My problem is similar except I keep getting "check firewall setting" but no clue to what it should be.  wtf?

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  5. Anonymous
    2015-02-26T03:16:58+00:00

    I confess I only speed scanned the replies but it looks like my problem may be with the source code and/or firmware.  Previous research turned that up but there were no fixes listed.  Since it only occurs in a paltalk.com chat room (so far) following my posts regarding NSA snooping, hacking, etc. I suppose this is an exercise in futility.

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