Windows 8 continously loses wifi connection

Anonymous
2013-09-19T22:26:20+00:00

Hi,

I am about to completely lose my wits with this. We all know Windows 8 is not user friendly by a long shot. In the beginneing I thought it was my brand new way too expensive Asus Zenbook that was the problem. I have this computer:

ASUS ZENBOOK U500VZ 15.6" WQHD+

GeForce GT650 2GB,Core i7-3632QM,8GB RAM,2x256GB SSD,Windows 8

It runs Windows 8.

Since I got it it has had a problem with dropping the wifi connection.

The steps taken to resolve it are:

Change settings in Power Plans

Changed adapter settings under "Power Management"

Run -> ipconfig /flushdns

All other laptops and iPads and iPhones running on the routers are fine. Problems persist on OTHER wifi networks as well, and from searching the web I can see this is a COMMON problem with Windows 8. HOW to fix this? Does Microsoft NOT realise it's customers would like to be able to use the internet without losing connectivity...

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-10-01T11:16:50+00:00

    If you want an admission Microsoft have just announced Windows 10 with the view to address exceptionally low take up of Windows 8 and 8.1. I'm guessing it will hard luck on anyone left with these older versions.

    Also I've dumped my PC and bought a mac mini and now get no connection problems. I think there's plenty of responses in this thread though to rule out router or network issues.

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  2. Anonymous
    2014-10-01T09:36:31+00:00

    Seriously? Seriously?? A wifi switch that's not enabled!

    Oh yes, after venturing into the deepest, darkest caves of the personal computer's components over the past year and 6 forum pages, we're back to "did you try turning it on and off again".

    I know these answers are meant to help, but ffs. I'm so over this. Have y'all missed the fact that ALL APPLE PRODUCTS KEEP THE CONNECTION where the pc's drop? I live in Scandinavia, where the Internet is exceptionally fast, and not to mention reliable as I'm in the capital. Nevertheless, I still lose my connection if I'm using my computer in the bedroom!!! It will keep it when I'm in the kitchen (4 meters away from router) or living room (3 meters), but should I *dare* to sit by the window in my bedroom (5 m and a door in-between), you can be damn sure it will drop, Spotify will stop, YouTube will freeze and I get chrome error messages. 

    Microsoft's amazing unwillingness to address this problem has officially managed p***ed me off, and I'm shocked at their non-existent customer service. I'm taking this to a tech news mag, maybe media pressure can finally get Microsoft to own up to this ridiculous situation and FIX IT.

     Hi Jim,

    Welcome to Microsoft community forum. I would appreciate if you could answer the following questions:  

    • Did you try connecting your computer to another Wi-Fi network or router and check if you face similar issue?
    • Are you using any third party antivirus program?

    You might experience network or Internet connection issues in Windows for a number of reasons. Some common issues that can cause these problems are:

    1. A wireless network adapter switch that's not enabled
    2. WEP, WPA, or WPA2 security key or passphrase issues
    3. Cables that aren't connected properly
    4. Corrupted or incompatible drivers
    5. Missing updates
    6. Network connection settings
    7. Hardware or software problems

    If you can't connect to a network, there might be a problem with your network adapter, the piece of hardware that makes it possible for your PC to connect to a network. Even though you were facing this issue since you bought the computer. The problem might be with Wireless router. I would suggest you to check if you face similar issue by connecting the computer to another Wi-Fi network or try resting the router.

    You may follow the troubleshooting steps from this HP support article and check if it helps:

    Troubleshooting wireless network and Internet (Windows 8)

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03535285#N62

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

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  3. Anonymous
    2014-10-01T07:12:09+00:00

    Hi Jim,

    Welcome to Microsoft community forum. I would appreciate if you could answer the following questions:

    • Did you try connecting your computer to another Wi-Fi network or router and check if you face similar issue?
    • Are you using any third party antivirus program?

    You might experience network or Internet connection issues in Windows for a number of reasons. Some common issues that can cause these problems are:

    1. A wireless network adapter switch that's not enabled
    2. WEP, WPA, or WPA2 security key or passphrase issues
    3. Cables that aren't connected properly
    4. Corrupted or incompatible drivers
    5. Missing updates
    6. Network connection settings
    7. Hardware or software problems

    If you can't connect to a network, there might be a problem with your network adapter, the piece of hardware that makes it possible for your PC to connect to a network. Even though you were facing this issue since you bought the computer. The problem might be with Wireless router. I would suggest you to check if you face similar issue by connecting the computer to another Wi-Fi network or try resting the router.

    You may follow the troubleshooting steps from this HP support article and check if it helps:

    Troubleshooting wireless network and Internet (Windows 8)

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03535285#N62

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

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  4. Anonymous
    2014-09-26T17:23:00+00:00

    I just joined this conversation today, but have been having this problem on my HP desktop since purchasing it in 2013. I upgraded To Windows 8.1 right after buying this thing, but have had the same connection problems from the beginning.  I have checked this thread several times and tried the resolutions to no avail.  This must be a fairly significant issue based on my own experience and what I've read here but it's been a topic of conversation here for well over a year and I can't believe it has yet to be resolved. 

    Meanwhile I'll keep checking back and I'll keep clicking the "Fix Connection Problems" tab for a 10 minute fix and I'll keep cursing Micorsoft (I can't really blame HP, this thing was brand new, out of the box).

    <<SIGH>>

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  5. Anonymous
    2014-09-13T06:43:28+00:00

    Hi,

    Thanks for the update you may also try these steps and check if it helps:

    1. Right-click the ‘Start’ button to access ‘Control Panel’ option and select it.
    2. Next, chose ‘Device Manager’ option.
    3. Next select ‘Network Adapters’ and under it, you will find a Wi-Fi controller listed. Select it.
    4. Double-click the controller to open the adapter’s Property window and switch to ‘Drivers’ tab.
    5. Next, click the ‘Disable’ button and hit ‘Ok’ to apply the changes wait for 5 minutes and Re-enable it and See if it helps. If it does not help proceed to the next step.

    If the above solution fails, try doing the following. Open an admin-level command prompt in Desktop mode, type the following commands, and hit Enter after each command:

    • netsh int tcp set heuristics disabled
    • netsh int tcp set global autotuninglevel=disabled
    • netsh int tcp set global rss=enabled

    Then type the following and hit Enter, to verify that practically all the settings are disabled.

    netsh int tcp show global

    Finally, reboot your machine and see if this helps. If it doesn’t help, you could also try the built-in Hardware and Devices troubleshooter and see if it helps. This articles will show you how to troubleshoot if your Windows can’t find wireless devices.

    Wired and*wireless* network *problems* - *Windows* Help


    How do I fix network adapter*problems*? - *Windows* Help

    Hope this helps, let us know if you need any further assistance.

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