Hi I am unable to get out of this aptio setup utility screen so that I can go to my start menu

Anonymous
2013-01-23T02:26:15+00:00

my computer is a ASUS R503U computer and I can't get off of this utilities screen and it won't go back to my start menu. Can anyone help please thanks

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2015-10-21T00:15:03+00:00

This is what worked from me.  You do this from within the aptio screen:

followed the steps given in the tomshardware reference above, from db2k9:

"Ok so I figured it out guys, it was kind of silly but here we go.

So this system is sort of a hybrid legacy and EUFI system, and there a few steps I needed to take to get it to recognize devices that aren't the original HDD

First I had to the Security Options of the BIOS and disable "Secure Boot"

[then you reboot, and it comes back to the aptio screen.  So then you do the next step]

After that go to the Boot section of the BIOS and

  • Disable Fastboot
  • Enabled CSM (Compatibility Support Module)

[then you reboot again, and it should get through the aptio piece, if you even see it]

  • This will allow the BIOS to see other bootable drives (For some reason it keep on being disable when I would restart, so that's why I couldn't see my SSD)

[the rest below didn't apply to me, I'm using Win 8.1, and there's only the one SSD]

I have a beautiful ASUS TAICHI, that I picked up as a refurbed return from MicroCenter, and since it had no bloatware or recovery partition on the SSD, I think they either replaced the original or reformatted it.  When it hit the repeating aptio screen, I was ready to take it back, until I found the above.  It worked for me, so give it a try.

See if it works for you

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  1. Anonymous
    2015-07-08T16:52:57+00:00

    I just had this issue with my ASUS X550CA. Couldn't figure out, PC was only a year old. So I turned upside down, first saw that one of the screws holding the rear cover was missing. I unscrewed the other one, pulled the cover, and much to my amazement, the other 3 screws that normally hold the hard drive in, were non-existent. (4 screws hold it in, 1 was to be screwed into and through the cover into the tab of the hard drive. I found 1 of the screws floating around. Weird thing is, they all had the blue thread lock on the ends of them to prevent this from happening. It has never been serviced or taken apart by anyone. So the hard drive was slightly pulled away from its slot. So I pulled out all the way, inspected to see if all else was good, then replaced it along with screws and now all is good. I wondered how many of this common complaint can be connected to the same issue I had??

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  2. Anonymous
    2015-07-25T00:35:00+00:00

    you should unscrew the bottom of the device and see if you knocked your hard drive out and connect it back. I had opened my device and my hard drive was disconnected and when i pluged it in it started up normally.

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  3. Anonymous
    2015-08-08T19:59:18+00:00

    Hi Omar,

    Thank you for posting your question on Microsoft Community Forums.

    As per the description I see that you are unable to come out of the setup utility screen in Windows 7.

    To help you better, please answer this question:

    1.      What happens when you try to come out of the utility screen?

    2.      Do you receive any error message?

    3.      Did you update the BIOS firmware?

    4.      Are you able to boot on the desktop?

    I would suggest you to follow the methods provided to fix the issue:

    Method 1: Start your computer in safe mode

    http://windows.microsoft.com/en-IN/windows7/Start-your-computer-in-safe-mode

    If the issue does not persist, perform clean boot.

    Method 2: Clean Boot

    Perform clean boot to identify if any 3rd party service is causing this issue:

    http://support.microsoft.com/kb/929135

    Note: After performing the troubleshooting steps in clean boot, follow Step 3 from the link to start the computer to Normal start up mode.

    Kindly get back to us with the information so that we can assist you better.

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  4. Anonymous
    2015-10-20T19:18:27+00:00

    When I start my laptop, I have the same problem. But it opens automaticly. I can't choose to start in safe mode. (I have windows 7)

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