Hi I am unable to get out of this aptio setup utility screen so that I can go to my start menu

Anonymous
2013-01-23T02:26:15+00:00

my computer is a ASUS R503U computer and I can't get off of this utilities screen and it won't go back to my start menu. Can anyone help please thanks

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-21T00:15:03+00:00

This is what worked from me.  You do this from within the aptio screen:

followed the steps given in the tomshardware reference above, from db2k9:

"Ok so I figured it out guys, it was kind of silly but here we go.

So this system is sort of a hybrid legacy and EUFI system, and there a few steps I needed to take to get it to recognize devices that aren't the original HDD

First I had to the Security Options of the BIOS and disable "Secure Boot"

[then you reboot, and it comes back to the aptio screen.  So then you do the next step]

After that go to the Boot section of the BIOS and

  • Disable Fastboot
  • Enabled CSM (Compatibility Support Module)

[then you reboot again, and it should get through the aptio piece, if you even see it]

  • This will allow the BIOS to see other bootable drives (For some reason it keep on being disable when I would restart, so that's why I couldn't see my SSD)

[the rest below didn't apply to me, I'm using Win 8.1, and there's only the one SSD]

I have a beautiful ASUS TAICHI, that I picked up as a refurbed return from MicroCenter, and since it had no bloatware or recovery partition on the SSD, I think they either replaced the original or reformatted it.  When it hit the repeating aptio screen, I was ready to take it back, until I found the above.  It worked for me, so give it a try.

See if it works for you

Was this answer helpful?

100+ people found this answer helpful.
0 comments

55 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-05-24T23:31:04+00:00

    Same problem over here. A brand new Asus K55VD, less than 2 months old.

    You can't start in safe mode.

    You can't perform a clean boot. No mouse, you can't control anything.

    For such a big error, it stays surprisingly quiet at Microsoft.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2013-06-01T16:35:44+00:00

    I am having the same problem except it is with my Samsung laptop. I saw further down the thread someone was saying that they're computer was not responding to anything. My issue was similar. When I opened the task manager the disk was displayed at 100%. Nothing was working properly. This had happened before occasionally but it just went away. When I woke up this morning my laptop was shut off even though it wasn't when I went to sleep. Wheb I turned it on the Samsung screen went straight to the Aptio Setup Utility. When I exit the utility it just comes right back up again. I think because our issues are so similar it's safe to say it isn't an Asus problem. I think the "disk" is still at 100% because my fan is at full power.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-07-19T19:19:12+00:00

    I am having the same problem -- I don't see any solutions in the replies that have been made.  Has anyone had success in fixing it themselves or did you have to have it professionally fixed.

    Was this answer helpful?

    200+ people found this answer helpful.
    0 comments
  4. Anonymous
    2013-07-30T10:43:04+00:00

    Hi,

    I would have you create a new thread of your own to avoid confusion and get a better exposure.

    Refer the link-

    http://answers.microsoft.com/en-us

    Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments