Hi I am unable to get out of this aptio setup utility screen so that I can go to my start menu

Anonymous
2013-01-23T02:26:15+00:00

my computer is a ASUS R503U computer and I can't get off of this utilities screen and it won't go back to my start menu. Can anyone help please thanks

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-21T00:15:03+00:00

This is what worked from me.  You do this from within the aptio screen:

followed the steps given in the tomshardware reference above, from db2k9:

"Ok so I figured it out guys, it was kind of silly but here we go.

So this system is sort of a hybrid legacy and EUFI system, and there a few steps I needed to take to get it to recognize devices that aren't the original HDD

First I had to the Security Options of the BIOS and disable "Secure Boot"

[then you reboot, and it comes back to the aptio screen.  So then you do the next step]

After that go to the Boot section of the BIOS and

  • Disable Fastboot
  • Enabled CSM (Compatibility Support Module)

[then you reboot again, and it should get through the aptio piece, if you even see it]

  • This will allow the BIOS to see other bootable drives (For some reason it keep on being disable when I would restart, so that's why I couldn't see my SSD)

[the rest below didn't apply to me, I'm using Win 8.1, and there's only the one SSD]

I have a beautiful ASUS TAICHI, that I picked up as a refurbed return from MicroCenter, and since it had no bloatware or recovery partition on the SSD, I think they either replaced the original or reformatted it.  When it hit the repeating aptio screen, I was ready to take it back, until I found the above.  It worked for me, so give it a try.

See if it works for you

Was this answer helpful?

100+ people found this answer helpful.
0 comments

55 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-04-03T18:17:14+00:00

    try replacing the CMOS battery.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-04-03T02:41:06+00:00

    So this is exactly what happened to me. It refuses to leave thw setup utility and boot. Removing the hard drive and trying again doesnt help either. Did you find a solution? Is it a motherboard hard drive connection issue? That's what i suspect. And if you didnt, did you find a way to recover your data at least?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-24T05:02:54+00:00

    Dude thank you so much I feel so stupid I did not check that first you are amazing.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-01-28T08:14:45+00:00

    I had the same problem, I have an Asus gaming laptop and I was stuck in the Aptio setup.  I was going to take the battery out when I noticed that the hard drive had come loose I pushed it back into place and it started right up like nothing happened. So idk about anyone else but might want to make sure that everything is in its rightful spot.

    Was this answer helpful?

    0 comments