Hi I am unable to get out of this aptio setup utility screen so that I can go to my start menu

Anonymous
2013-01-23T02:26:15+00:00

my computer is a ASUS R503U computer and I can't get off of this utilities screen and it won't go back to my start menu. Can anyone help please thanks

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-21T00:15:03+00:00

This is what worked from me.  You do this from within the aptio screen:

followed the steps given in the tomshardware reference above, from db2k9:

"Ok so I figured it out guys, it was kind of silly but here we go.

So this system is sort of a hybrid legacy and EUFI system, and there a few steps I needed to take to get it to recognize devices that aren't the original HDD

First I had to the Security Options of the BIOS and disable "Secure Boot"

[then you reboot, and it comes back to the aptio screen.  So then you do the next step]

After that go to the Boot section of the BIOS and

  • Disable Fastboot
  • Enabled CSM (Compatibility Support Module)

[then you reboot again, and it should get through the aptio piece, if you even see it]

  • This will allow the BIOS to see other bootable drives (For some reason it keep on being disable when I would restart, so that's why I couldn't see my SSD)

[the rest below didn't apply to me, I'm using Win 8.1, and there's only the one SSD]

I have a beautiful ASUS TAICHI, that I picked up as a refurbed return from MicroCenter, and since it had no bloatware or recovery partition on the SSD, I think they either replaced the original or reformatted it.  When it hit the repeating aptio screen, I was ready to take it back, until I found the above.  It worked for me, so give it a try.

See if it works for you

Was this answer helpful?

100+ people found this answer helpful.
0 comments

55 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-07-19T19:19:12+00:00

    I am having the same problem -- I don't see any solutions in the replies that have been made.  Has anyone had success in fixing it themselves or did you have to have it professionally fixed.

    Was this answer helpful?

    200+ people found this answer helpful.
    0 comments
  2. Anonymous
    2013-03-29T12:07:36+00:00

    I have the same problem as well! I bought the laptop in January in taiwan. Yesterday, the computer did not respond to anything anymore, so I shut it down and restarted it. Next thing I know, it goes straight to the Aptio Setup Utility and doesn't exit. I just came from a trip and all my pictures are on the computer. I guess I lost them all. I looked on the Internet for solutions, but everyone says it is a hardware problem and it needs to go to service. I read so many stories on the Internet from people who have the same problem! Something is wrong with the system.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2013-03-08T22:37:44+00:00

    Hello! I have the same problem.

    I'm using an ASUS laptop with Windows 8 and the Aptio Utility thing keeps popping up,when I try to exit it makes me put my password in again and the Aptio window pops up,and so on,everytime I try to exit.

    This problem first started when I received an error message just as I was shutting my laptop down.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  4. Anonymous
    2013-10-23T15:38:50+00:00

    If you see the bars at the top of the screen, there are five of them. What you want to do is go in all of them and look for update. You want to update and  then click < save changes and reset > and then your done.

    You will see a blank screen for a couple of seconds and windows will boot up.

    Thank You,

    Colleen gregory Collins

    Google,Youtube and Facebook

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments