Windows Movie Maker has a black screen (no video, but audio still there)…Please help!!!

Anonymous
2012-12-09T14:56:24+00:00

Hi,

Now I install Windows 8 Pro and Windows Movie Maker 2012. When I tried to make a video, the preview screen was black and I could only hear the audio (no video).

When in Windows Movie Maker (Windows 8 Pro) I open project file (.wlmp) which have been created by Windows Movie Maker (Windows 7 Ultimate), the preview screen was black and audio also was absent.

Windows 8 Pro Windows Media Player play movie clips from Panasonic SDR-S150 without problems. When I make photo show from Panasonic SDR-S150 photos with Windows Movie Maker (Windows 8 Pro), there aren’t any problems.

In Windows 7 Ultimate I've been using Windows Movie Maker 2012 to make projects from camcorder Panasonic SDR-S150 videos (Movie clips) and then upload them to DVD (Windows DVD Maker). All works OK.

Additional details

In my SkyDrive folder ( *removed for privacy purposes* )  there are 4 files with following information:

-          Jpeg file - Windows 8 Movie Maker open Win7 MovieMaker project - screenshot from program Windows Movie Maker (Windows 8 Pro) when it open project file which was created by Windows 7 Ultimate Windows Movie Maker.

-          Jpeg file - Windows 8 Movie Maker open Panasonic SDR-S150 file – screenshot from program Windows Movie Maker (Windows 8 Pro) when I edit video file MOV002.NOD

-          Movie Clip (MOD) - MOV002 – Movie Clip from camcorder Panasonic SDR-S150

-          Txt file – MOV002-MOD MediaInfo – information about video file MOV002.MOD (from program MediaInfo 0.7.61).

On my computer (Motherboard: MSI Z77A-G43 (System model: MS-7758); Processor: Intel® Core™ i5-3570 CPU @ 3.40GHz; Installed physical memory (RAM): 8 GB; System type: 64-bit Operating System, x64-based processor) two Operating Systems have been installed: first – Windows 7 Ultimate (Version 6.1.7601 Service Pack1 Build 7601) and second - Windows 8 Pro (Version 6.2.9200 Build 9200).

On both OS Windows Movie Maker Version 2012 (Build 16.4.3905.0912) has been installed*.*

From http://downloadcenter.intel.com/ video driver have been updated. System has been checked by DirectX Diagnostic Tool (dxdiag) - in all display tabs has been said – “No problems found”. Intel® HD Graphics: Driver version:  9.17.10.2875.

Please help as I need to fix this as soon as possible!

Thanks,

Andrejs

P.S. Sorry for the long description, I thought it would be best to give as much info as possible.

A.

Windows for home | Other | Music, photos, and video

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Anonymous
2013-02-27T18:34:45+00:00

I found out that MM2012 crashed a lot, even while after restoring to project it crashed again.

Finally after having lots of problems, i've selected al videos when they were finally loaded inside MM and I set the Video stabilization to None and the black screens were gone.

There is the source of all evil I guess :-)

Hope this helps anyone

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  1. Anonymous
    2013-08-02T18:57:46+00:00

    Hello,

    Thanks for posting here. I understand that you are having black screen issues on Movie Maker. I would like to clarify first the exact build version of your Movie Maker. To check, press ALT + F in Movie Maker, click About Movie Maker.

    I suggest that you make sure you have the latest video driver on your device. You can use DirectX Diagnostic Tool (dxdiag) to determine if your video driver is updated. Try following the steps below.

    1. Press Windows + R and type dxdiag in the Search programs and file box and press Enter key on the keyboard.
    2. Click on the Display tab and you will see the driver details including the driver version.
    3. If your video card driver seems outdated please go to the video card driver manufacturer and see if a newer version is available.

    Example websites of video card driver manufacturer:

    http://www.nvidia.com/Download/index.aspx?lang=en-us

    http://support.amd.com/us/gpudownload/Pages/index.aspx

    http://downloadcenter.intel.com/

    We'll wait for your response.

    Regards,

    Richard

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  2. Anonymous
    2013-08-02T19:59:06+00:00

    Hi Richard,

    I have posted detailed question at -

    http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/black-screen-on-windows-movie-maker-2012-windows-7/9af3fb6b-fc5a-4bd6-9aad-7ec786986834?tm=1375472077532

    1. Movie Maker's Build Version: Version 2012 (Build 16.4.3508.0205)

    1. Sent the entire text file (.txt) that I got after dxdiag.

    Thanks :)

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  3. Anonymous
    2013-08-02T21:27:19+00:00

    Hello,

    Thanks for posting back. I would like to clarify if you have tried updating the driver? If not, I would like to ask for the log files of your Movie Maker. I would like to ask for the files itself so I can forward it to our support specialist for further investigation. For the instructions, kindly refer to my private message. You need to sign in to Microsoft Community to see Private Messages button in line with All Replies.

    Regards,

    Richard

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  4. Anonymous
    2013-08-03T03:19:56+00:00

    Hi, Private Message with the following attachments has been sent:-

    1. System Information
    2. Application Event Logs (zipped)
    3. System Event Logs  (zipped)
    4. DxDiag Logs (zipped)

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