This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
Now I install Windows 8 Pro and Windows Movie Maker 2012. When I tried to make a video, the preview screen was black and I could only hear the audio (no video).
When in Windows Movie Maker (Windows 8 Pro) I open project file (.wlmp) which have been created by Windows Movie Maker (Windows 7 Ultimate), the preview screen was black and audio also was absent.
Windows 8 Pro Windows Media Player play movie clips from Panasonic SDR-S150 without problems. When I make photo show from Panasonic SDR-S150 photos with Windows Movie Maker (Windows 8 Pro), there aren’t any problems.
In Windows 7 Ultimate I've been using Windows Movie Maker 2012 to make projects from camcorder Panasonic SDR-S150 videos (Movie clips) and then upload them to DVD (Windows DVD Maker). All works OK.
Additional details
In my SkyDrive folder ( *removed for privacy purposes* ) there are 4 files with following information:
- Jpeg file - Windows 8 Movie Maker open Win7 MovieMaker project - screenshot from program Windows Movie Maker (Windows 8 Pro) when it open project file which was created by Windows 7 Ultimate Windows Movie Maker.
- Jpeg file - Windows 8 Movie Maker open Panasonic SDR-S150 file – screenshot from program Windows Movie Maker (Windows 8 Pro) when I edit video file MOV002.NOD
- Movie Clip (MOD) - MOV002 – Movie Clip from camcorder Panasonic SDR-S150
- Txt file – MOV002-MOD MediaInfo – information about video file MOV002.MOD (from program MediaInfo 0.7.61).
On my computer (Motherboard: MSI Z77A-G43 (System model: MS-7758); Processor: Intel® Core™ i5-3570 CPU @ 3.40GHz; Installed physical memory (RAM): 8 GB; System type: 64-bit Operating System, x64-based processor) two Operating Systems have been installed: first – Windows 7 Ultimate (Version 6.1.7601 Service Pack1 Build 7601) and second - Windows 8 Pro (Version 6.2.9200 Build 9200).
On both OS Windows Movie Maker Version 2012 (Build 16.4.3905.0912) has been installed*.*
From http://downloadcenter.intel.com/ video driver have been updated. System has been checked by DirectX Diagnostic Tool (dxdiag) - in all display tabs has been said – “No problems found”. Intel® HD Graphics: Driver version: 9.17.10.2875.
Please help as I need to fix this as soon as possible!
Thanks,
Andrejs
P.S. Sorry for the long description, I thought it would be best to give as much info as possible.
A.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found out that MM2012 crashed a lot, even while after restoring to project it crashed again.
Finally after having lots of problems, i've selected al videos when they were finally loaded inside MM and I set the Video stabilization to None and the black screens were gone.
There is the source of all evil I guess :-)
Hope this helps anyone
Hello Jennifer,
Our support specialist has checked your logs and verified that the video drivers for both Intel and AMD is outdated. Please download and install the latest versions for both video drivers within the link below:
HP Download drivers and software
Let us know the results afterwards.
Thank you.
Hello Jennifer,
Our support specialist has checked your logs and verified that the video drivers for both Intel and AMD is outdated. Please download and install the latest versions for both video drivers within the link below:
HP Download drivers and software
Let us know the results afterwards.
Thank you.
I already have that link for my HP downloads and drivers. Been there so many times this last week or so. Still won't let me update the Intel Driver says....... This computer does not meet the minimum requirements for installing the software. I then try to update the AMD driver and it says it does but never seems to be the higher driver number. This has driven me nuts. So have several questions out to communities one being at HP to find a solution. But I wish it was as simple as just going to that link you provided and updating. I already have tried that before I ever started on this thread. Updated bios hoping that might help but nope. Windows 2011 worked 2012 doesn't so will just have to wait for a solution
Hello JenniferInman,
Thanks for giving us the result. I forwarded this to our support specialist for further advise and investigation. We'll update this thread as soon as possible.
Regards,
Richard
Hello JenniferInman,
Please check your machine and see if you'd be allowed to enable Fixed Mode switchable graphics in your system's BIOS settings. This is what usually fixes these "Black Screen" previews in Movie Maker and the no image displayed in Photo Gallery during full screen slideshow. Apparently, we are seeing these cases prevalent with specific models of HP machines (particularly with the DV6 and DV7 models).
Since your machine's model is not of the same one indicated above, this option may not be available for it or may have been setup differently. It would be best to contact HP's technical support group for assistance as there would usually be two essential updates that are needed to be installed in order for you to do this namely: (1) a BIOS update and (2) the latest version of the AMD High Definition Graphics Driver for your machine's GPU.
As you have previously stated, you are unable to install the generic update for your machine's GPU (in most cases the AMD card) and this is because for most laptop machines there would often be OEM (original equipment manufacturer) Proprietary restrictions imposed. Windows Live Essentials 2012 products require that the latest driver versions be installed in the machine in order for it to run with no problems. Should the issue be persistent even after the said updates were successfully installed (both the BIOS and AMD Graphics driver), please gather new log files for this matter so that we could have these be escalated to our product group for further investigation.
For additional information regarding this configuration in HP machines, you may click this **link**to learn more about it.
Regards,
Windows Live Global Escalations Team
