Windows Movie Maker has a black screen (no video, but audio still there)…Please help!!!

Anonymous
2012-12-09T14:56:24+00:00

Hi,

Now I install Windows 8 Pro and Windows Movie Maker 2012. When I tried to make a video, the preview screen was black and I could only hear the audio (no video).

When in Windows Movie Maker (Windows 8 Pro) I open project file (.wlmp) which have been created by Windows Movie Maker (Windows 7 Ultimate), the preview screen was black and audio also was absent.

Windows 8 Pro Windows Media Player play movie clips from Panasonic SDR-S150 without problems. When I make photo show from Panasonic SDR-S150 photos with Windows Movie Maker (Windows 8 Pro), there aren’t any problems.

In Windows 7 Ultimate I've been using Windows Movie Maker 2012 to make projects from camcorder Panasonic SDR-S150 videos (Movie clips) and then upload them to DVD (Windows DVD Maker). All works OK.

Additional details

In my SkyDrive folder ( *removed for privacy purposes* )  there are 4 files with following information:

-          Jpeg file - Windows 8 Movie Maker open Win7 MovieMaker project - screenshot from program Windows Movie Maker (Windows 8 Pro) when it open project file which was created by Windows 7 Ultimate Windows Movie Maker.

-          Jpeg file - Windows 8 Movie Maker open Panasonic SDR-S150 file – screenshot from program Windows Movie Maker (Windows 8 Pro) when I edit video file MOV002.NOD

-          Movie Clip (MOD) - MOV002 – Movie Clip from camcorder Panasonic SDR-S150

-          Txt file – MOV002-MOD MediaInfo – information about video file MOV002.MOD (from program MediaInfo 0.7.61).

On my computer (Motherboard: MSI Z77A-G43 (System model: MS-7758); Processor: Intel® Core™ i5-3570 CPU @ 3.40GHz; Installed physical memory (RAM): 8 GB; System type: 64-bit Operating System, x64-based processor) two Operating Systems have been installed: first – Windows 7 Ultimate (Version 6.1.7601 Service Pack1 Build 7601) and second - Windows 8 Pro (Version 6.2.9200 Build 9200).

On both OS Windows Movie Maker Version 2012 (Build 16.4.3905.0912) has been installed*.*

From http://downloadcenter.intel.com/ video driver have been updated. System has been checked by DirectX Diagnostic Tool (dxdiag) - in all display tabs has been said – “No problems found”. Intel® HD Graphics: Driver version:  9.17.10.2875.

Please help as I need to fix this as soon as possible!

Thanks,

Andrejs

P.S. Sorry for the long description, I thought it would be best to give as much info as possible.

A.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-27T18:34:45+00:00

I found out that MM2012 crashed a lot, even while after restoring to project it crashed again.

Finally after having lots of problems, i've selected al videos when they were finally loaded inside MM and I set the Video stabilization to None and the black screens were gone.

There is the source of all evil I guess :-)

Hope this helps anyone

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  1. Anonymous
    2013-06-09T07:17:33+00:00

    Hi CowX,

    I have replied in the private message. Kindly read it then reply to this post once you have uploaded the needed infromation.

    Thank you.

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  2. Anonymous
    2013-06-09T04:49:45+00:00

    Hi CowX,

    Thank you for coming back and informing us of the results. Since issue still persists on your end, we request you to provide us the log files for Movie Maker so that we can further troubleshoot this issue. Please refer to the post below on how to gather the log files (System Information, Application Event logs, System Event logs, DxDiag logs).

    How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery

    Please upload the log files in the private message area that I have provided for you.To view it, be sure that you are signed in to Microsoft Community and click the notificationwhich states that “You have a private reply to this message. Click here to read it on our secure private message section" or by clicking the “Private Messages” tab.

    Regards.

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  3. Anonymous
    2013-06-09T04:23:13+00:00

    i have already checked. it says no problem. i have tried many methods... but it still doesn't work! i need the windows movie maker! i have a work to pass up by tonight!!!

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  4. Anonymous
    2013-06-09T03:53:21+00:00

    Hi CowX,

    Thank you for posting in this thread. We understand how you feel regarding not being able to see the video or pictures in the preview screen in Movie Maker. This issue can sometimes be caused by an outdated video card drivers so to rule this out, we request you to ensure that your video card drivers are up to date since Movie Maker makes extensive use of the video card GPU (graphics processing unit). The display driver affects the reliability, performance, and compatibility of the video cardwith various software.

    To determine the version and video card driver date, run the DirectX Diagnostic Tool (dxdiag):

    1. Click on Start button and type “dxdiag” in the Search programs and files box and press Enter key on the keyboard.
    2. Click on the Display tab and you will see the driver details including the driver version.
    3. If your video card driver seems outdated please go to the video card driver manufacturer and see if a newer version is available.

    Let us know how things turn out.

    Regards.

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