Windows Movie Maker has a black screen (no video, but audio still there)…Please help!!!

Anonymous

Hi,

Now I install Windows 8 Pro and Windows Movie Maker 2012. When I tried to make a video, the preview screen was black and I could only hear the audio (no video).

When in Windows Movie Maker (Windows 8 Pro) I open project file (.wlmp) which have been created by Windows Movie Maker (Windows 7 Ultimate), the preview screen was black and audio also was absent.

Windows 8 Pro Windows Media Player play movie clips from Panasonic SDR-S150 without problems. When I make photo show from Panasonic SDR-S150 photos with Windows Movie Maker (Windows 8 Pro), there aren’t any problems.

In Windows 7 Ultimate I've been using Windows Movie Maker 2012 to make projects from camcorder Panasonic SDR-S150 videos (Movie clips) and then upload them to DVD (Windows DVD Maker). All works OK.

Additional details

In my SkyDrive folder ( *removed for privacy purposes* ) there are 4 files with following information:

- Jpeg file - Windows 8 Movie Maker open Win7 MovieMaker project - screenshot from program Windows Movie Maker (Windows 8 Pro) when it open project file which was created by Windows 7 Ultimate Windows Movie Maker.

- Jpeg file - Windows 8 Movie Maker open Panasonic SDR-S150 file – screenshot from program Windows Movie Maker (Windows 8 Pro) when I edit video file MOV002.NOD

- Movie Clip (MOD) - MOV002 – Movie Clip from camcorder Panasonic SDR-S150

- Txt file – MOV002-MOD MediaInfo – information about video file MOV002.MOD (from program MediaInfo 0.7.61).

On my computer (Motherboard: MSI Z77A-G43 (System model: MS-7758); Processor: Intel® Core™ i5-3570 CPU @ 3.40GHz; Installed physical memory (RAM): 8 GB; System type: 64-bit Operating System, x64-based processor) two Operating Systems have been installed: first – Windows 7 Ultimate (Version 6.1.7601 Service Pack1 Build 7601) and second - Windows 8 Pro (Version 6.2.9200 Build 9200).

On both OS Windows Movie Maker Version 2012 (Build 16.4.3905.0912) has been installed*.*

From http://downloadcenter.intel.com/ video driver have been updated. System has been checked by DirectX Diagnostic Tool (dxdiag) - in all display tabs has been said – “No problems found”. Intel® HD Graphics: Driver version: 9.17.10.2875.

Please help as I need to fix this as soon as possible!

Thanks,

Andrejs

P.S. Sorry for the long description, I thought it would be best to give as much info as possible.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I found out that MM2012 crashed a lot, even while after restoring to project it crashed again.

Finally after having lots of problems, i've selected al videos when they were finally loaded inside MM and I set the Video stabilization to None and the black screens were gone.

There is the source of all evil I guess :-)

Hope this helps anyone

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197 additional answers

Anonymous

2013-08-02T19:59:06+00:00
Hi Richard,

I have posted detailed question at -

http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/black-screen-on-windows-movie-maker-2012-windows-7/9af3fb6b-fc5a-4bd6-9aad-7ec786986834?tm=1375472077532

1. Movie Maker's Build Version: Version 2012 (Build 16.4.3508.0205)
1. Sent the entire text file (.txt) that I got after dxdiag.
Thanks :)
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Anonymous

2013-08-02T18:57:46+00:00
Hello,

Thanks for posting here. I understand that you are having black screen issues on Movie Maker. I would like to clarify first the exact build version of your Movie Maker. To check, press ALT + F in Movie Maker, click About Movie Maker.

I suggest that you make sure you have the latest video driver on your device. You can use DirectX Diagnostic Tool (dxdiag) to determine if your video driver is updated. Try following the steps below.
1. Press Windows + R and type dxdiag in the Search programs and file box and press Enter key on the keyboard.
2. Click on the Display tab and you will see the driver details including the driver version.
3. If your video card driver seems outdated please go to the video card driver manufacturer and see if a newer version is available.
Example websites of video card driver manufacturer:

http://www.nvidia.com/Download/index.aspx?lang=en-us

http://support.amd.com/us/gpudownload/Pages/index.aspx

http://downloadcenter.intel.com/

We'll wait for your response.

Regards,

Richard
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Anonymous

2013-08-02T16:05:31+00:00

Let me provide a bit of background and hopefully this will help.

The latest version is Movie Maker 2012 which can be installed on Windows 7 or Windows 8. Only when it is in Windows 8 will you have the video stabilization option. So given that you are on Windows 7, that can't be the cause of your problem.

You have created a project using certain source files.I'm assuming while you are editing within Movie Maker, you are able to see a preview of your movie? But when you ask Movie Maker to create your final movie using the instructions in your project file, that final movie file has no video in it, only black?

No. I can't see the PREVIEW of video in Movie Maker while editing. The video file gets uploaded for editing but plays only audio with a BLACK SCREEN.

Windows 7

Dell Inspiron 1525

Conversation with Dell Support:

Would running "nvidia driver 285.79" solve the 'black screen' problem on my Dell Laptop? Can only hear audio while using Windows Movie Maker... Cud edit d same files on another laptop. So, probably my softwares for running video r outdated. Just wondering if d NVIDIA software is safe

Hi, thanks for reaching out. Please try updating the video drivers and check. Kindly let me know the version of movie maker. ^RS

This is a follow up. Let me know the status after updating the video drivers. ^RS

Downloaded 'Windows Movie Maker 2.6' as well. But its not detecting the video.

Movie maker is only detecting 'wmv' video file.

May I know what is the video file that is being played? ^RH

10-15 mins MOV files shot from iPhone 4S

The same files can be edited in another laptop (toshiba) but not on my Dell laptop.

May I know the type of file that you are trying to play and the model of the Dell laptop. ^RH

Video file of .MOV format [Dell Inspiron 1525]

A "Black Screen" can be seen instead of the video in the editing window...

Which software needs to be updated or installed?

http://www.dell.com/content/topics/segtopic.aspx/xp_mm?c=us&l=en&cs=19 …

Is it the same Movie maker that is installed on the other laptop? ^RH

Yes, both are of Windows but I don't know the version. Can I install one from CDs of Dell that I have or from sm website?

Do Dell Laptops have any other way of trimming (cutting) videos and substituting audio by inserting desired Music?

Eg in Dell Media Centre ?

You can purchase online 3rd party software's for the same. ^RS
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Anonymous

2013-07-28T12:47:13+00:00

It works! I have video, download the intel HD graphics from https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22627/a08/Win64_152815.zip&lang=eng&Dwnldid=22627&DownloadType=Drivers&ProductID=3319&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000%2f2000. It's a 125mb download, and it fixed my no video issue. I forget that my ATI 6630m has a backup Intel HD graphics, or the processor, or something. I'm running Windows 7 64bit, and Windows Movie Maker 12 essentials is working.
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