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Hi,
Now I install Windows 8 Pro and Windows Movie Maker 2012. When I tried to make a video, the preview screen was black and I could only hear the audio (no video).
When in Windows Movie Maker (Windows 8 Pro) I open project file (.wlmp) which have been created by Windows Movie Maker (Windows 7 Ultimate), the preview screen was black and audio also was absent.
Windows 8 Pro Windows Media Player play movie clips from Panasonic SDR-S150 without problems. When I make photo show from Panasonic SDR-S150 photos with Windows Movie Maker (Windows 8 Pro), there aren’t any problems.
In Windows 7 Ultimate I've been using Windows Movie Maker 2012 to make projects from camcorder Panasonic SDR-S150 videos (Movie clips) and then upload them to DVD (Windows DVD Maker). All works OK.
Additional details
In my SkyDrive folder ( *removed for privacy purposes* ) there are 4 files with following information:
- Jpeg file - Windows 8 Movie Maker open Win7 MovieMaker project - screenshot from program Windows Movie Maker (Windows 8 Pro) when it open project file which was created by Windows 7 Ultimate Windows Movie Maker.
- Jpeg file - Windows 8 Movie Maker open Panasonic SDR-S150 file – screenshot from program Windows Movie Maker (Windows 8 Pro) when I edit video file MOV002.NOD
- Movie Clip (MOD) - MOV002 – Movie Clip from camcorder Panasonic SDR-S150
- Txt file – MOV002-MOD MediaInfo – information about video file MOV002.MOD (from program MediaInfo 0.7.61).
On my computer (Motherboard: MSI Z77A-G43 (System model: MS-7758); Processor: Intel® Core™ i5-3570 CPU @ 3.40GHz; Installed physical memory (RAM): 8 GB; System type: 64-bit Operating System, x64-based processor) two Operating Systems have been installed: first – Windows 7 Ultimate (Version 6.1.7601 Service Pack1 Build 7601) and second - Windows 8 Pro (Version 6.2.9200 Build 9200).
On both OS Windows Movie Maker Version 2012 (Build 16.4.3905.0912) has been installed*.*
From http://downloadcenter.intel.com/ video driver have been updated. System has been checked by DirectX Diagnostic Tool (dxdiag) - in all display tabs has been said – “No problems found”. Intel® HD Graphics: Driver version: 9.17.10.2875.
Please help as I need to fix this as soon as possible!
Thanks,
Andrejs
P.S. Sorry for the long description, I thought it would be best to give as much info as possible.
A.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found out that MM2012 crashed a lot, even while after restoring to project it crashed again.
Finally after having lots of problems, i've selected al videos when they were finally loaded inside MM and I set the Video stabilization to None and the black screens were gone.
There is the source of all evil I guess :-)
Hope this helps anyone
Hello Jennifer,
Our support specialist has checked your logs and verified that the video drivers for both Intel and AMD is outdated. Please download and install the latest versions for both video drivers within the link below:
HP Download drivers and software
Let us know the results afterwards.
Thank you.
I already have that link for my HP downloads and drivers. Been there so many times this last week or so. Still won't let me update the Intel Driver says....... This computer does not meet the minimum requirements for installing the software. I then try to update the AMD driver and it says it does but never seems to be the higher driver number. This has driven me nuts. So have several questions out to communities one being at HP to find a solution. But I wish it was as simple as just going to that link you provided and updating. I already have tried that before I ever started on this thread. Updated bios hoping that might help but nope. Windows 2011 worked 2012 doesn't so will just have to wait for a solution
Hello Jennifer,
Our support specialist has checked your logs and verified that the video drivers for both Intel and AMD is outdated. Please download and install the latest versions for both video drivers within the link below:
HP Download drivers and software
Let us know the results afterwards.
Thank you.
Hello Jennifer,
Thank you for providing us the information within the private message. I have escalated your issue to our support specialist for further assistance on your inquiry. The issue will be given an update once an investigation has been made. Unfortunately, we cannot provide a timeframe as to when an update will be given. Please check this thread from time to time or, click the Email update on the first post to receive an email whenever a reply has been made within this thread.
Your patience is highly appreciated on the matter.
Thank you.
