Windows Movie Maker has a black screen (no video, but audio still there)…Please help!!!

Anonymous
2012-12-09T14:56:24+00:00

Hi,

Now I install Windows 8 Pro and Windows Movie Maker 2012. When I tried to make a video, the preview screen was black and I could only hear the audio (no video).

When in Windows Movie Maker (Windows 8 Pro) I open project file (.wlmp) which have been created by Windows Movie Maker (Windows 7 Ultimate), the preview screen was black and audio also was absent.

Windows 8 Pro Windows Media Player play movie clips from Panasonic SDR-S150 without problems. When I make photo show from Panasonic SDR-S150 photos with Windows Movie Maker (Windows 8 Pro), there aren’t any problems.

In Windows 7 Ultimate I've been using Windows Movie Maker 2012 to make projects from camcorder Panasonic SDR-S150 videos (Movie clips) and then upload them to DVD (Windows DVD Maker). All works OK.

Additional details

In my SkyDrive folder ( *removed for privacy purposes* )  there are 4 files with following information:

-          Jpeg file - Windows 8 Movie Maker open Win7 MovieMaker project - screenshot from program Windows Movie Maker (Windows 8 Pro) when it open project file which was created by Windows 7 Ultimate Windows Movie Maker.

-          Jpeg file - Windows 8 Movie Maker open Panasonic SDR-S150 file – screenshot from program Windows Movie Maker (Windows 8 Pro) when I edit video file MOV002.NOD

-          Movie Clip (MOD) - MOV002 – Movie Clip from camcorder Panasonic SDR-S150

-          Txt file – MOV002-MOD MediaInfo – information about video file MOV002.MOD (from program MediaInfo 0.7.61).

On my computer (Motherboard: MSI Z77A-G43 (System model: MS-7758); Processor: Intel® Core™ i5-3570 CPU @ 3.40GHz; Installed physical memory (RAM): 8 GB; System type: 64-bit Operating System, x64-based processor) two Operating Systems have been installed: first – Windows 7 Ultimate (Version 6.1.7601 Service Pack1 Build 7601) and second - Windows 8 Pro (Version 6.2.9200 Build 9200).

On both OS Windows Movie Maker Version 2012 (Build 16.4.3905.0912) has been installed*.*

From http://downloadcenter.intel.com/ video driver have been updated. System has been checked by DirectX Diagnostic Tool (dxdiag) - in all display tabs has been said – “No problems found”. Intel® HD Graphics: Driver version:  9.17.10.2875.

Please help as I need to fix this as soon as possible!

Thanks,

Andrejs

P.S. Sorry for the long description, I thought it would be best to give as much info as possible.

A.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-27T18:34:45+00:00

I found out that MM2012 crashed a lot, even while after restoring to project it crashed again.

Finally after having lots of problems, i've selected al videos when they were finally loaded inside MM and I set the Video stabilization to None and the black screens were gone.

There is the source of all evil I guess :-)

Hope this helps anyone

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  1. Anonymous
    2013-07-10T09:57:21+00:00

    Thank you VictorAco for the K-Lite suggestion, someone told me about this earlier today. I've tried the microsoft fixit and updated graphic card drivers. So I did install K-Lite full pack but unfortunately when it came to all the settings I was lost.  So I chose no acceleration just the software option and its still the same problem no picture.  I have Hp probook S series with Windows 7 professional 64 bit with Intel(R) HD Graphics family and Radeon HD 6490M.  The Intel says theres no update but it seems there should be since 2011 and the Raedon has been updated.  One thing I have noticed that no one has listed here this is not just a problem with Movie Maker 2012 it is also with Photo Gallery which by the way comes in a pack with the movie maker if just downloading the Movie Maker.  Anyone having this issue with Movie Maker 2012 try to open your pictures in Photo Gallery and then click on slideshow.  I don't know if this will be a clue as to what this problem is.  But it tries to load the slideshow and after some effort black screen just like movie maker.  No images at all till you click out of slideshow back to Photo Gallery.  So I will have to try to find out what proper settings are for the Klite full pack if anyone knows I would love the help.   Maybe I'm just tired from three late nights now trying to get my movie finished that I have worked on since July 4th and now since I tried to update to 2012 and then stupidly saved my file and didn't do a Save-As I am now stuck trying to do this in 2012 version or just give up go back to 2011 and start All Over Again.   Microsoft needs to figure this out!!!!!!!!!!!!

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  2. Anonymous
    2013-07-10T02:49:22+00:00

    Hello Laura,

    Welcome to Microsoft Community Forum. I understand that you're having issues within Movie Maker only showing black when previewing your project. Within this thread, there are multiple troubleshooting steps provided to rectify this issue. Please verify if you've already followed the steps provided by moderator Glenda_A  on June 9, 2013, information by member considerate_guy on April 18, 2013 my posts on December 12, 2012and July 10, 2013.

    This is to verify the next steps that we will provide you in case you've already made some changes within the program.

    We'll await for your response.

    Thank you.

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  3. Anonymous
    2013-07-10T02:34:00+00:00

    Hello TobyNixon,

    You've mentioned that you've already done some troubleshooting steps within your Movie Maker. Checking the posts within this thread, your first post was on June 11, 2013. You've mentioned something about VirtualDub. Please verify if you're under a different name when sending information before posting information as TobyNixon or, if you've made a different thread with the same issue. This is to verify all information that is already been provided on your end and within our end.

    We'll await for your response.

    Thank you.

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  4. Anonymous
    2013-07-10T02:33:43+00:00

    I just made a video in windows live movie maker when i save it it becomes black but the audio plays i dont know what to do :

    -It is the latest version of live movie maker

    PLEASE HELP ME

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