This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have an LG slim portable dvd writer and player...DVD's won't play on my asus and I can't use windows media as my default program.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I'm thinking you're talking about an actual DVD movie, not a mpg or wmv video files on the disk....
If that is the case, WMP 12 in Win 8 will not play DVD movie disks or files due to licensing reasons.
You're options would be to activate Media Center, or use a 3rd party player....
VLC and Media Player Classic are two popular free programs...
Thanks, It turned out the problem with mine was that it went bad. I bought it new on ebay and it was still under warranty so they sent me a new one.
Hi,
Glad that you were able to resolve that... CD\DVD drives don't fail often, but it happens...
It can be hard to troubleshoot with Win 8 and above because there are software issues that can cause about the same problem as a drive failure...
Thanks for replying. I have no idea of even how to check that out. Could you offer suggestions to how to check that?
Sure, I called LG support and they walked me through it. we reinstalled the software and also reinstalled the vlc media player and checked a couple dvd's and cd's. It was seeing the cd but not the dvd. In the end he asked for the info on the back of the unit. Since mine had a sticker that said don't remove that was covering numbers, he said to contact the seller because they were handling the warranties directly. Vlc media player can install incorrectly so that is why he had me check both cd and dvd. I was able to pull up the ebay sale in my purchase history and contact the seller who had me send back the old one and as soon as they got it, they sent a new one out. Since it was broken, I didn't worry about packing and just used an envelope and did not send the cord. the shipping was cheap and the seller stood behind the sale. overall a good experience.
