Most of the time people dont end up on these lists until they have tried numerous things off the net, which Im sure he did, like everyone on here. besides unless you cant read, he said it was NEW.
And yes take the easy way out, dont waste your time fixing a defective NEW product,unless like you say take a hour or 2 and try to fix it yourself, when that fails, take it back.
The manufacturers pay out money from the profits they raped you for to pay for warranties, use them.
I have seen the above related problem relate to entire PCs being rebuilt,and tons of hours wasted, oh wait I have done it.
I had the same issue in a machine after a year of software and hardware swapping and trading, multiple operating systems, it turned out to be ram that would run just fine in Windows XP, and all flavors of Linux, but had this issue in windows 7 and above.
All hi end memory tests tested as ram good, no faults. but after changing out the ram to increase its amount, issue gone, put the ram back in, issue back.
This particular error cost me over a year of swearing and a entire system rebuild.
If you feel my tech skills to be the issue once I couldnt figure it out. I took it to 2 different computer stores and they couldn't find the issue either :P
When you have been in computers and a computer tech as long as I have (since DOS 3.0)I have learned, new PC, got issues, try to fix it within a reasonable amount of time(couple hours), if not, then take it back.
Dont you pay for that time, let the manufacturer pay for that time.