I get the error code 0x80072ee2, when i try to download apps from Windows store.

Anonymous
2013-04-05T07:58:47+00:00

Original Title:can not download from windows store.

My Windows Mail-app stopped working, so I deleted it, and tried to download a New. Then, after a while I get amessage: Can not install, error code 0x80072ee2

Got the same Message on other apps too

Can anyone help me With this?

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-11-10T03:17:07+00:00

Not sure if this will help, but my wife was getting the perpetual spinning circle when trying to launch the app store in Windows 8. We loaded Windows 8.1 and then still the same error, except we started getting error 0x80072ee2 when it would fail. After trying the "WSReset" and powershell scripts and many other suggestions I found online, I finally found the cause.

While the app screen is up (not desktop), go to the right hand side and bring up settings. Choose change PC settings. Then choose Network, then choose Proxy. There is a setting in Windows 8.1 that is "Use a proxy server". For us that was turned on and it should not have been. Turned it off and the app store loads fine now.

We could browse the internet and everything else fine before this change. The only behavior was that that we could not get the app store to load.

Hope this helps you and or others.

Thanks

Nick

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  1. Anonymous
    2013-12-05T21:03:09+00:00

    Dear Support engineer,

    After upgrading to windows 8.1, I am unable to load Windows store.  It comes up with this message,

    "We weren't able to connect to the Store.  This might have happened because of a server problem or the network connection timed out.  Please wait a few minutes and try again.  (0x80072ee2).  I then proceeded to use this diagnostic->  http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Which gave me these results:

    "There might be a problem with a device or you might need to update your display adapter drives.  The troubleshooter will help identify any known device issues."  then... "problems found"

    Avast! secure line TAP Adapter is disabled (not fixed)  X

    Hardware changes might not have been detected."

    I really don't know what to do. I have been looking for answers all over the internet and trying different tips like clearing the cache and none of them seem to work.   Would you please help me.. thanks, Peter

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  2. Anonymous
    2013-04-30T17:14:40+00:00

    Hi,

    I would suggest you to run the app troubleshooter now and let us know about the results. App troubleshooter would tell you what exactly is causing the problem. Then we would help you further accordingly. Here is the link for your reference.

    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    Do reply us.

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  3. Anonymous
    2013-04-11T16:15:40+00:00

    Thanks again for answering me. I got the Mail-app downloaded again now, but it will not work. I can not receive or send mail. When I try to send a mail, it only goes to the outbox.

     If I goes to my mail-app and right-click, then click synchronise, I can see in the top right corner that it tries to synchronise, but after a few Seconds it says that my E-mailadress is unavailable.

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  4. Anonymous
    2013-04-10T08:22:31+00:00

    Hi,

    Let’s try these methods and check.

    Method 1: Run Windows Update troubleshooter.

    Follow these steps to run Windows Update troubleshooter.

    a. Press Windows key + W and type troubleshooting.

    b. Select Troubleshooting.

    c. Select View all on the top left corner.

    d. Run Windows update troubleshooter.

    Method 2: Make sure that the date and time are correct on the computer.

    a. Check the setting for Date/Time by choosing the Desktop tile and then left click on the date/time in the corner.

    b. Click on change date and time settings. And then verify the time zone is correct as well as the internet time tab has the option to Synchronize with Internet time server.

    Method 3: Restart the Background Intelligent Transfer Service (BITS)

    a. Right click on bottom left corner of Desktop, Click on Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

    b. Double-click Services.

    c. Right-click the Background Intelligent Transfer Service (BITS) service, and then click Properties.

    d. On the General tab, next to Startup type, make sure that Automatic (Delayed Start) is selected. If it isn't, select it, and then click Apply.

    e. Next to Service status, check to see if the service is started. If it isn't, click Start.

    Reference:

    Why can't I connect to the Internet?

    http://windows.microsoft.com/en-US/windows-8/cant-connect-to-internet

    Why can’t I connect to a network?

    http://windows.microsoft.com/en-US/windows-8/cant-connect-to-a-network

    Do let us know about the results.

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