"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-12-11T21:24:02+00:00

    This was driving me crazy I tried repairing, uninstalling, other things, but nothing worked permanently. Finally I found a solution that just works:

    Just delete this folder and the problem will magically go away:

    C:\Users[[[Your Account]]]\AppData\Local\Temp\wlmailxxxxxxxxx

    Note:

    [[[Your Account]]] = Your Windows account

    wlmailxxxxxxx = wlmail<number here>

    Andrew

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  2. Anonymous
    2014-01-03T06:50:13+00:00

    I have the same problem and when I did every thing listed above I got the following message.

    Error:Access to source database"C:\users\Don\appdata\local\Microsoft\windows live mail.

    MsmessageStore" failed with Jet error _1032.

    Don Roberts

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  3. Anonymous
    2014-01-03T14:49:04+00:00

    The program is working fine now.  Thanks

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  4. Anonymous
    2014-01-06T04:09:50+00:00

    Hi DonGRoberts,

    Welcome to Outlook.com Private Support.  We apologize for the delayed response.

    I understand you are getting an error on Windows Live Mail.  Let me assist you.  You can try repairing it by following the instructions below:

    1. On your computer, go to Control Panel.
    2. Click on Programs, then Uninstall a program.
    3. Look for Windows Essentials.
    4. Right click on Windows Essentials and click on Uninstall/Change.

    A window will pop up asking to either remove or repair Windows Essentials.

    1. Choose Repair all Windows Essentials program.

    Let us know how things turn out. 

    Regards, 

    Leah V.

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  5. Anonymous
    2014-01-06T05:53:21+00:00

    Thank you Leah V, I had already tried that and it didn't fix the problem, I would appreciate any other assistance.

    Regards

    Don

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