"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-11-01T19:48:30+00:00

    When I try to open the windows live mail I get the error.

    Windows Live Mail could not be started. The application was unable to open the Windows Live Mail message store. Your Windows Live Mail mailbox data is currently being used by another program, such as a virus scanner. Close the program or wait for the it to complete it's operation, then open Windows Live Mail again.  (0x800C0155,2)

    This is the error I get when I try to defragment.

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windo

    ws Live Mail\Mail.MSMessageStore"

    Extensible Storage Engine Utilities for Microsoft(R) Windows(R)

    Version 6.1

    Copyright (C) Microsoft Corporation. All Rights Reserved.

    Error: Access to source database 'C:\Users\Acer\AppData\Local\Microsoft\Windows

    Live Mail\Mail.MSMessageStore' failed with Jet error -1032.

    Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access fi

    le, the file is locked or in use) after 20.77 seconds.

    C:\Windows\system32>

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  2. Anonymous
    2013-11-06T14:11:31+00:00

    Hi Jessie,

    I apologize for the inconvenience and for the delay in reply. Since you cannot open Windows Live Mail, you will be having issues getting the logs we need for our investigation. I suggest that you clean re-install Windows Live Mail by following either of the steps given by Helene last April 24 or by Glenda last July 12 on this thread.

    If after clean re-installation fixed the issue when opening Windows Live Mail but still you are experiecing issues opening a message, I would like to reiterate the log files for our investigation. In case you clean re-install but still cannot open Windows Live Mail, kindly disable your protection software and try to open it. Kindly enable after isolating.

    We'll wait for your response.

    Regards,

    Richard

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  3. Anonymous
    2013-11-08T23:50:07+00:00

    I tried everything, the only thing I learned was don't trust these techs. I now have no windows live mail, I have the same error message after the defrag. I paid for the windows 7 and it seems the updates, after the last one, this is when the problem happened and will not go away, are more harm than good. I am about to go to a MAC if this keeps up because the support from Microsoft is not working at all.

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  4. Anonymous
    2013-11-09T00:30:35+00:00

    I switched to Mozilla Thunderbird for my email.  Works great!

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  5. Anonymous
    2013-11-11T02:23:30+00:00

    Hi Lee,

     

    Thank you for participating here. I understand that you are having the same issue. Since you already tried the steps provided here, I would like to ask log files of your Mail to further investigate the issue. For the instructions, kindly refer to my private message. You need to sign in to Microsoft Community to see Private Messages button in line with All Replies.

     

    Regards,

    Richard

    Hi Richard

    Sorry for the late response. I have restore the pc to pre-updates and it back to normal.

    Thus is the windows updates that killing the program.

    Thanks anyway.

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