"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-10-28T23:21:20+00:00

    Hi,

    Thanks for letting us know that you have the same issue. Let me help you.

    It seems that you've gone through some troubleshooting steps and still the issue persists.

    At this point in time, we will be asking you to collect log files. This will show the activities done in your account and from there, our experts will be able to identify what went wrong and how to fix it. Please refer to the link that the previous moderator provided for the steps on how to collect log files.

    Once you have the log files, please send it through the private message I created for you. Click on " You have a private reply to this message..." to view it.

    Thanks!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-30T04:41:01+00:00

    Hi

    I run through all steps that given in previous post and still having same problem, unable to create, reply or forward emails, email can be received.

    Please advice.

    Thanks.

    Lee Lian

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-30T17:55:06+00:00

    Hi my windows live mail version is   Microsoft windows [version 6.1.7601] copyright c 2009

    Microsoft corporation. all rights reserved.

    Every time I use the defragment command, it seems to defragment but it still does not let me open my mail program. Could it be the version I have. I have taken the program off my computer completely and brought down the windows essentials and the mail program. I opened an account in

    outlook express. All of my information is on the windows live program and I can't transfer it because it will not open correctly. Thank you. Jessie

    C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-11-01T18:59:58+00:00

    Hi Lee,

    Thank you for participating here. I understand that you are having the same issue. Since you already tried the steps provided here, I would like to ask log files of your Mail to further investigate the issue. For the instructions, kindly refer to my private message. You need to sign in to Microsoft Community to see Private Messages button in line with All Replies.

    Regards,

    Richard

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-11-01T19:01:34+00:00

    Hi Jessie,

    Thank you for the information you provided. To further investigate your concern, I would like to reiterate the log files asked to you. Kindly follow the steps given and please upload it in the private message area.

    We'll wait for it.

    Regards,

    Richard

    Was this answer helpful?

    0 comments