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I was having the problem with messages not deleting from Windows Live Mail, as described in the first post.  I ran the repair as described and then started getting the x800C01552 error.  I uninstalled, as described, deleted the folders advised, re-installed and am STILL having the problem.  I'm extremely frustrated.  I need my saved emails and my contact list, and while having messages that wouldn't delete was annoying, I'm fairly angry that your 'advice' made the program stop working completely.

Please help.

Hi bethcdh,

Welcome to Microsoft Community!

Let me assist you regarding being unable to delete emails from Windows Live Mail and eventually ending up with the error code 0x800C01552.

Since you have mentioned that you have done all the troubleshooting steps that was provided by the previous moderators, I'll be asking for you to create a new user profile on your computer then try to check if you will still get the same error message. If you are still getting the same error message, we would like to ask for you to send the fiddler trace from your computer for us to further investigate your concern. I've provided the article below on how to get the fiddler trace on your computer.

How to help the Hotmail and Outlook.com support team collect FiddlerCap traces

I've sent you a private message where you can upload the file. To view it, you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section."

Note: You need to be signed in to the Microsoft Community forum to view the link. Kindly notify us here when the needed information has been provided in the private message area.

We are looking forward to your response.

Thanks,

Edmund

Hi I tried the C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore" but it did not work. I even cut and pasted it and I tried to type it in. Tried three times. thanks for your help though Jessie

Hi Jessie,

Welcome to Microsoft Community forum!

We greatly appreciate your time and effort for providing a detailed information regarding your concern. Let me assist you on this matter and rest assured that I will endeavor to assist you as best as I can and hopefully we can get this issue fixed for you.

Since you've mentioned that the issue still persists after trying to perform some of the troubleshooting steps, please provide a log files from Windows Live Mail for further investigation. Kindly visit the help article provided below for more information and proper steps about this:

How can I collect log files from Windows Live Mail?

Jessie, I've provided a private message where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

We look forward for your response on this matter.

We've been having the same problem. Gone through all the steps, including uninstallation, folder removal and reinstallation of Windows Live. Like everybody else (it seems) we're stuck at the point that Live Mail 2012 won't start at all and gives the error message 0x800C0155.2. Latest uploads indicate people being taken offline. I need to get this fixed!!