"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-05-18T20:53:56+00:00

    Hi Robert,

    Thanks for coming back. To upload the file, just click Reply and Upload File button. Browse for the logs and .eml files being asked and upload it.

    Regards,

    Richard

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  2. Anonymous
    2013-07-02T00:16:57+00:00

    I have experienced the same problem today.

    I ran the defrag as advised and ended up with the same error message x800C01552.

    Now have now email at all.

    Have not been re assured by any of this discussion if I can run additional recommendaations without losing all email altogether.

    Leonard Martin

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  3. Anonymous
    2013-07-03T07:46:48+00:00

    Hi Leonard,

    I will be glad to assist you with your concern. It's possible that the issue was caused by a corrupted program file in Windows Live Mail client installed in your desktop. Kindly repair Windows Live Mail by following the steps below:

    1. Go to Control Panel.
    2. Under Programs, click Uninstall a Program.
    3. Locate Windows Live Essential 2011 then click Uninstall/Change.
    4. When a window appears, select Repair all Windows Live programs.
    5. Restart your computer after the repair.

    If the issue persists after repairing Windows Live Mail, I suggest that you **configure your account** in Windows Live Mail for us to isolate the issue.

    Let us know for any results.

    Thank you.

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  4. Anonymous
    2013-07-12T14:47:02+00:00

    Hi Folks,

    Can someone tell me how to do a clean install without losing all of my emails?  My Live is corrupted after a windows update.  Thanks!

    Bryn

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  5. Anonymous
    2013-07-13T00:37:22+00:00

    Hi Bryn,

    Thank you for participating in this thread. From what I understand, you want to do a clean install of Windows Essentials without losing your emails in Windows Live Mail, is this correct? If yes, then you may follow the steps in the article below on how to backup and restore your files in Windows Live Mail. Usually though, the emails will not get deleted in Windows Live Mail if you do a clean install.

    How do I import and export email, contacts, and calendars with Windows Live Mail?

    To do a clean install of Windows Essentials, please follow these steps:

    1. Uninstall Windows Essentials.

    1. Delete the following folders:
    • C:\Program Files\Windows Live
    • C:\Program Files\Common Files\Windows Live

    Note: If there are more than one Program Files folder upon opening C drive, then double click on Program Files x86 instead.

    3. Reinstall using the online installer found on this link.

    Let us know how things turn out.

    Regards.

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