"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-05-14T20:28:10+00:00

    Hello,

     

    Welcome to Microsoft Community forum. We're sorry for what happened. Let me help you with that. It is most likely that this is due to Live Mail related files that became corrupted. As additional troubleshooting step, please perform a clean install of the program. Clean Install is different from manually removing then reinstalling the program. This process has steps that would permanently remove all Live Mail related files on the system giving you a fresh new state to work on. Please follow the procedure below:

    1. How to uninstall Windows Essentials via CMD line parameter
    2. Reinstall using the online installer found on this link.

    If the issue persists, please provide us your Live Mail build version to isolate the issue.

     

    Thank you!

    I tried what was suggested and now my WLM will not open.

    What do I do now?

    Thanks.

    Robert Rozon

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  2. Anonymous
    2013-05-15T17:34:46+00:00

    I tried everything that was suggested and still same problem.......

    Don't know what to do now.

    Help.

    Robert Rozon

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  3. Anonymous
    2013-05-17T23:11:15+00:00

    I have so many saved messages etc and don't want to lose them. I also use Gmail but can't figure out how to import my WLM messages if that is possible. Do you have any suggestions or a fix.

    Please help.

    Robert Rozon

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  4. Anonymous
    2013-05-18T00:28:17+00:00

    Hi robroz54,

    I will be glad to assist you with your concern. I've created a private message area that asks for some additional information. Please click on “You have a private reply to this message" link just above your post to view the message. Note that you need to be signed in to the Microsoft Community forum to view the link.

    Thank you.

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  5. Anonymous
    2013-05-18T10:30:31+00:00

    Hi, I can't figure out how to upload the windowslivemail.log file I have?

    Tried to copy and paste into the private message and even drag and drop.

    Sorry.

    R Rozon

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