"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-02T19:09:39+00:00

    I'm deeply disappointed in the so-called 'experts' at Microsoft who were unable to directly help when I first asked them for help for a problem with their faulty program. They shrugged me off by suggesting I try the community.

    Gary

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-02T19:31:57+00:00

    At least you were able to speak with someone at microsoft... I didn't get that far.  It was so far beyond frustrating!  Even my guru cousins were stumped.  I was very proud of myself for finding this answer.

    If I could do a cartwheel I would have been doing all throughout my shop!  

    Jen

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2016-09-25T08:05:31+00:00

    I would like to try this solution, but I don't know how to perform step no. 1--"log on to Windows with an administrator account."  I have a home computer with Windows 10.  How do I log on with an administrator account?  Thanks.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-09-25T18:06:56+00:00

    I imported Live Mail 2012 storage folders to Windows 10.  I can open some  of the emails in some of the folders, but not the emails in other folders. For emails in the non-functioning folders, I get the message that says a problem has occurred when trying to open the email. 

     I found the non-functioning folders buried deep in subfolders in the Live Mail folder. [Users\name\AppData\Local\Microsoft\Windows Live Mail etc etc.]   The individual emails are there, in the folders.  When I click on one of these emails, I get a message that says "The file . . . could not be opened because it does not exist or is being used by another application."  (0x800C013E.122)

    Any ideas how to open the emails in these folders?  Is there a way to move these emails into different folders where they might open?

    Was this answer helpful?

    0 comments