"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-04-16T17:47:31+00:00

    I tried the solution listed  esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"  but get an error code -1032

    Windows Live Mail does not work on both of my computers with the same error response:

    a problem has occurred when......

    Help

    Jerry

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  2. Anonymous
    2014-04-16T18:02:52+00:00

    no such dir as wmail

    Jerry

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  3. Anonymous
    2014-04-16T19:03:09+00:00

    get an error code -1032

    When? Isn't there an error message giving some context to the error code, which simply means File access denied?

    Windows Live Mail does not work

    It would be much better if you used the Ask a question option on the Participate menu to start your own thread, instead of piggybacking on someone else's, where the situation might be quite different. When you do, please explain in detail what the problem is: 'does not work' gives us nothing to go on at all.

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  4. Anonymous
    2014-07-30T06:04:56+00:00

    I have same problem.  I tried the defrag of Live Mail database and now have the "Windows Live Mail could not be started....(0x800C0155,2) error.

    I then tried Repairing Windows Live Essentials 2011 via Control panel.

    Same issue.

    I removed using CMD line method.

    I reinstalled by downloading new installer.

    I got the same error..... 0x800C0155,2.

    I then ran uninstall using CMD line method.

    Then deleted c:\program files x86\common files\windows live 

    I could not find program files\windows live

    I also deleted C:\Users\Study\AppData\Local\Microsoft\Windows Live Mail

    and C:\Users\Study\AppData\Local\Microsoft\Windows Live

    Then I installed from the other online installer (older one... http://download.microsoft.com/download/F/1/F/F1FE75CE-C235-4250-9598-AEE5D854A7EA/wlsetup-web.exe

    Now it starts but all my emails are gone.

    Please help....

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  5. Anonymous
    2014-07-30T06:50:49+00:00

    I also deleted C:\Users\Study\AppData\Local\Microsoft\Windows Live Mail

    and C:\Users\Study\AppData\Local\Microsoft\Windows Live

    The first one of those is the folder containing all your account details, folders, messages and calendars along with the database you were trying to defrag. The second contains, among many other things, all your contacts databases.

    Now it starts but all my emails are gone.

    Of course they're gone - you deleted them. Is the folder still in the recycle bin?

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