"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-09-26T13:26:09+00:00

    If you have done the most recent update for windows 10, click on the "start" button.  On the very left side there are 4 buttons above the start button.  The top one is you.  Click on that.  Then click change account settings.  The first window that pops up will say your info.  Under your name it should say if you are signed in as an administrator. 

    Have you installed windows live mail on this computer?  if you have ask Cortana to find windows live mail and when she pulls up the app in the window, right click on the app itself and then over to "more" and then run as administrator. 

    I hope this helps.

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  2. Anonymous
    2016-09-26T09:05:12+00:00

    I would like to try this solution ...         

    The solution you refer to is intended to correct the permissions fault that arises for many users who go though the defragmentation procedure detailed earlier in the thread or encounter error 0x800C0155 for other reasons. Are you seeing this error?

    I don't know how to ... "log on to Windows with an administrator account." 

    If there is only one Windows user account on the computer, it will normally be an administrator account. Click on the start button and then on your profile image (it may be the generic one ![](https://learn-attachment.microsoft.com/api/attachments/78df79e1-3e13-4112-9c97-6f439754cbe6?platform=QnA) ) and select Change account settings. The type of account (Administrator or Standard user) will be shown underneath the image on the settings page.

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  3. Anonymous
    2016-09-25T18:06:56+00:00

    I imported Live Mail 2012 storage folders to Windows 10.  I can open some  of the emails in some of the folders, but not the emails in other folders. For emails in the non-functioning folders, I get the message that says a problem has occurred when trying to open the email. 

     I found the non-functioning folders buried deep in subfolders in the Live Mail folder. [Users\name\AppData\Local\Microsoft\Windows Live Mail etc etc.]   The individual emails are there, in the folders.  When I click on one of these emails, I get a message that says "The file . . . could not be opened because it does not exist or is being used by another application."  (0x800C013E.122)

    Any ideas how to open the emails in these folders?  Is there a way to move these emails into different folders where they might open?

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  4. Anonymous
    2016-09-25T08:05:31+00:00

    I would like to try this solution, but I don't know how to perform step no. 1--"log on to Windows with an administrator account."  I have a home computer with Windows 10.  How do I log on with an administrator account?  Thanks.

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