"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-04-19T18:43:15+00:00

    Many thanks for your reply, however I cannot get past the first stage. I.E.  When I right click on cmd.exe I cannot find the run command - only open and this does nothing!

    I just cannot find the RUN command!

    Can you advise me as to where I go next please?

    Barry Paton

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  2. Anonymous
    2013-04-18T16:48:40+00:00

    Hi barry paton,

    I will be happy to assist you in resolving your issue with regard to being unable to open email messages in Windows Live Mail.

    It is possible that Mail.MsMessageStore file was corrupted. Please follow the steps below on how to repair the file:

    1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)
    2. Click Start, type CMD but do not press enter
    3. You will see cmd.exe in the search results, right click on it and select Run as Administrator - type your admin password if asked, and if UAC pops up asking permission, allow it
    4. You should now see the command prompt, with the following displayed:

    Microsoft Windows [Version 6.1.7600]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>

    1. Copy the following (press Ctrl+C):

    esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

    Note: the "" are necessary

    1. Right click in the command prompt Window, and select Paste, so you now see the following:

    Microsoft Windows [Version 6.1.7600]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

    1. Press enter. esentutl will now defragment the Live Mail database file
    2. Once done, you can close the command prompt, and restart the PC again

    If the issue persists, please notify us.

    Thank you.

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