"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-07-02T00:16:57+00:00

    I have experienced the same problem today.

    I ran the defrag as advised and ended up with the same error message x800C01552.

    Now have now email at all.

    Have not been re assured by any of this discussion if I can run additional recommendaations without losing all email altogether.

    Leonard Martin

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  2. Anonymous
    2013-05-18T20:53:56+00:00

    Hi Robert,

    Thanks for coming back. To upload the file, just click Reply and Upload File button. Browse for the logs and .eml files being asked and upload it.

    Regards,

    Richard

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  3. Anonymous
    2013-05-18T10:30:31+00:00

    Hi, I can't figure out how to upload the windowslivemail.log file I have?

    Tried to copy and paste into the private message and even drag and drop.

    Sorry.

    R Rozon

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  4. Anonymous
    2013-05-18T00:28:17+00:00

    Hi robroz54,

    I will be glad to assist you with your concern. I've created a private message area that asks for some additional information. Please click on “You have a private reply to this message" link just above your post to view the message. Note that you need to be signed in to the Microsoft Community forum to view the link.

    Thank you.

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  5. Anonymous
    2013-05-17T23:11:15+00:00

    I have so many saved messages etc and don't want to lose them. I also use Gmail but can't figure out how to import my WLM messages if that is possible. Do you have any suggestions or a fix.

    Please help.

    Robert Rozon

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