"A problem has occurred while trying to open this message."

Hi Jessie,

I apologize for the inconvenience and for the delay in reply. Since you cannot open Windows Live Mail, you will be having issues getting the logs we need for our investigation. I suggest that you clean re-install Windows Live Mail by following either of the steps given by Helene last April 24 or by Glenda last July 12 on this thread.

If after clean re-installation fixed the issue when opening Windows Live Mail but still you are experiecing issues opening a message, I would like to reiterate the log files for our investigation. In case you clean re-install but still cannot open Windows Live Mail, kindly disable your protection software and try to open it. Kindly enable after isolating.

We'll wait for your response.

Regards,

Richard

When I try to open the windows live mail I get the error.

Windows Live Mail could not be started. The application was unable to open the Windows Live Mail message store. Your Windows Live Mail mailbox data is currently being used by another program, such as a virus scanner. Close the program or wait for the it to complete it's operation, then open Windows Live Mail again.  (0x800C0155,2)

This is the error I get when I try to defragment.

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windo

ws Live Mail\Mail.MSMessageStore"

Extensible Storage Engine Utilities for Microsoft(R) Windows(R)

Version 6.1

Copyright (C) Microsoft Corporation. All Rights Reserved.

Error: Access to source database 'C:\Users\Acer\AppData\Local\Microsoft\Windows

Live Mail\Mail.MSMessageStore' failed with Jet error -1032.

Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access fi

le, the file is locked or in use) after 20.77 seconds.

C:\Windows\system32>

Hi Jessie,

Thank you for the information you provided. To further investigate your concern, I would like to reiterate the log files asked to you. Kindly follow the steps given and please upload it in the private message area.

We'll wait for it.

Regards,

Richard

Hi Lee,

Thank you for participating here. I understand that you are having the same issue. Since you already tried the steps provided here, I would like to ask log files of your Mail to further investigate the issue. For the instructions, kindly refer to my private message. You need to sign in to Microsoft Community to see Private Messages button in line with All Replies.

Regards,

Richard

Hi my windows live mail version is   Microsoft windows [version 6.1.7601] copyright c 2009

Microsoft corporation. all rights reserved.

Every time I use the defragment command, it seems to defragment but it still does not let me open my mail program. Could it be the version I have. I have taken the program off my computer completely and brought down the windows essentials and the mail program. I opened an account in

outlook express. All of my information is on the windows live program and I can't transfer it because it will not open correctly. Thank you. Jessie

C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"