"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

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  1. Anonymous
    2014-01-19T02:04:31+00:00

    Hi

    I am helping a friend who is running windows 7 and is getting this error message, he is unable to reply to emails. I used the add/remove programs to do a repair on the installation. After restarting and doing this no change.

    Is there a solution for this yet or anything else to try?

    Thanks

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  2. Anonymous
    2014-01-10T03:24:02+00:00

    Hi Don,

    Thank you for getting back to us. I understand how inconvenient this issue might have caused you.

    For us to investigate your issue further I created a private message wherein you will provide us additional information needed.

    Please click on You have a private reply to this message link just above your post to view the message. Don't forget to sign in to Microsoft Community Forum to view the link.

    Your cooperation on this matter will be highly appreciated. I'll look forward to your reply.

    Thank you.

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  3. Anonymous
    2014-01-06T05:53:21+00:00

    Thank you Leah V, I had already tried that and it didn't fix the problem, I would appreciate any other assistance.

    Regards

    Don

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  4. Anonymous
    2014-01-06T04:09:50+00:00

    Hi DonGRoberts,

    Welcome to Outlook.com Private Support.  We apologize for the delayed response.

    I understand you are getting an error on Windows Live Mail.  Let me assist you.  You can try repairing it by following the instructions below:

    1. On your computer, go to Control Panel.
    2. Click on Programs, then Uninstall a program.
    3. Look for Windows Essentials.
    4. Right click on Windows Essentials and click on Uninstall/Change.

    A window will pop up asking to either remove or repair Windows Essentials.

    1. Choose Repair all Windows Essentials program.

    Let us know how things turn out. 

    Regards, 

    Leah V.

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  5. Anonymous
    2014-01-03T14:49:04+00:00

    The program is working fine now.  Thanks

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