"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-10-30T04:41:01+00:00

    Hi

    I run through all steps that given in previous post and still having same problem, unable to create, reply or forward emails, email can be received.

    Please advice.

    Thanks.

    Lee Lian

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  2. Anonymous
    2013-10-28T23:21:20+00:00

    Hi,

    Thanks for letting us know that you have the same issue. Let me help you.

    It seems that you've gone through some troubleshooting steps and still the issue persists.

    At this point in time, we will be asking you to collect log files. This will show the activities done in your account and from there, our experts will be able to identify what went wrong and how to fix it. Please refer to the link that the previous moderator provided for the steps on how to collect log files.

    Once you have the log files, please send it through the private message I created for you. Click on " You have a private reply to this message..." to view it.

    Thanks!

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  3. Anonymous
    2013-10-03T00:59:08+00:00

    Hi Jessie,

    Welcome to Microsoft Community forum!

    We greatly appreciate your time and effort for providing a detailed information regarding your concern. Let me assist you on this matter and rest assured that I will endeavor to assist you as best as I can and hopefully we can get this issue fixed for you.

    Since you've mentioned that the issue still persists after trying to perform some of the troubleshooting steps, please provide a log files from Windows Live Mail for further investigation. Kindly visit the help article provided below for more information and proper steps about this:

    How can I collect log files from Windows Live Mail?

    Jessie, I've provided a private message where you can input the requested information in a private and secure way. Please make sure that you are currently signed in to view the private message and reply on this post to notify us that the required information has been provided.

    We look forward for your response on this matter.

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  4. Anonymous
    2013-10-02T18:01:18+00:00

    Hi I tried the C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore" but it did not work. I even cut and pasted it and I tried to type it in. Tried three times. thanks for your help though Jessie

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  5. Anonymous
    2013-08-23T06:42:22+00:00

    Hi bethcdh,

    Welcome to Microsoft Community!

    Let me assist you regarding being unable to delete emails from Windows Live Mail and eventually ending up with the error code 0x800C01552.

    Since you have mentioned that you have done all the troubleshooting steps that was provided by the previous moderators, I'll be asking for you to create a new user profile on your computer then try to check if you will still get the same error message. If you are still getting the same error message, we would like to ask for you to send the fiddler trace from your computer for us to further investigate your concern. I've provided the article below on how to get the fiddler trace on your computer.

    How to help the Hotmail and Outlook.com support team collect FiddlerCap traces

    I've sent you a private message where you can upload the file. To view it, you need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private messages section."

    Note: You need to be signed in to the Microsoft Community forum to view the link. Kindly notify us here when the needed information has been provided in the private message area.

    We are looking forward to your response.

    Thanks,

    Edmund

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