"A problem has occurred while trying to open this message."

This happens to almost everyone who tries the defragmentation routine. The problem is this: esentutl makes a copy of the index file (Mail.MSMessageStore) and tries to defragment it. If the process is successful, the defragmented file is copied back to where it originally came from - but its owner has changed, because it was the System user account that created the file while the procedure is being run by administrator. So the normal user account doesn't have permissions to write to this file, which causes the error you're seeing. To correct this,

1. Log on to Windows with an administrator account and ensure that no programs are running.
2. Use Explorer to navigate to your store folder, probably at

C:\Users{user}\AppData\Local\Microsoft\Windows Live Mailwhere {user} is the Windows user having the problem.**** 3. Right-click on Mail.MSMessageStore and select Properties. 4. On the Security tab, click Advanced, then open the Owner tab.

If the Current owner box doesn't contain your normal Windows user account, click Edit then *Other users or groups.*Type the name of your normal Windows user account into the Enter the object name... box and click Check names. The official name of the account should appear in the format {computer name}{username}.

Click OK, select this username in the Change owner to box then *OK.*Open the Permissions tab and click Change permissions. 5. Click Add and type the name of your normal Windows user account into the Enter the object name... box and click Check names. The official name of the account should appear in the format {computer name}{username}.

Click OK, select this username in the Permissions box and click Edit.

Select the checkbox labelled Full control in the Allow column. 6. Click OK three times to close all dialogue boxes. 7. Launch Windows Live Mail.

If you get stuck anywhere, Cancel your way out and report back.

Hi,

I have been having all the same problems as the others in this post. I now get the following error message:

I have run the defrag, done a clean install of Windows Liove and also run the repair program with no success ! Help !

Thanks

Will

I tried everything that was suggested and still same problem.......

Don't know what to do now.

Help.

Robert Rozon

Hello,

 

Welcome to Microsoft Community forum. We're sorry for what happened. Let me help you with that. It is most likely that this is due to Live Mail related files that became corrupted. As additional troubleshooting step, please perform a clean install of the program. Clean Install is different from manually removing then reinstalling the program. This process has steps that would permanently remove all Live Mail related files on the system giving you a fresh new state to work on. Please follow the procedure below:

1. How to uninstall Windows Essentials via CMD line parameter
2. Reinstall using the online installer found on this link.

If the issue persists, please provide us your Live Mail build version to isolate the issue.

 

Thank you!

I tried what was suggested and now my WLM will not open.

What do I do now?

Thanks.

Robert Rozon

Many thanks for your reply, however I cannot get past the first stage. I.E.  When I right click on cmd.exe I cannot find the run command - only open and this does nothing!

I just cannot find the RUN command!

Can you advise me as to where I go next please?

Barry Paton