Try a different USB cord. And a different port if that doesn't work.
USB port does not detect cell phone
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have a Samsung Infuse SGH - I997 cell phone. I have downloaded the software from Samsung with drivers and have installed it on my laptop running Windows 7 SP1. When I connect the phone to the USB port it charges but Windows does not detect the phone to install the device driver. I have tried other USB devices and the ports work for each on I tried except for the cell phone. Is there something I can do so I can download pictures from my cell phone onto my laptop?
Windows for home | Previous Windows versions | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
71 answers
Sort by: Oldest
-
Anonymous
2017-11-12T17:19:00+00:00 -
Anonymous
2017-12-14T17:59:37+00:00 If it recognized my phone before....why won't it recognize it now?
This is the first time I've plugged my phone in to the usb port and the computer doesn't recognize it. Why? It recognized when it has been connected before?
-
Anonymous
2017-12-15T11:31:15+00:00 I have Samsung Galaxy S 4 zoom. Require to transfer photos to laptop. Please let me know how it is done
-
Anonymous
2017-12-15T12:28:56+00:00 I've had this phone for over a year and used it with my last laptop, a Toshiba with Windows 7 SP1. I just purchases an HP with Windows 7 SP1 and the computer does not detect the phone. Yes, I've installed the Kies Software and rebooted the computer. I tried to open mass storage and could not. I have not changed the USB settings.
yes,thank u very much for your help,rgds,Peter
-
Anonymous
2018-01-25T16:25:21+00:00 USB port does not detect cell phone. I've tried 3 different ports.