USB port does not detect cell phone

Anonymous
2013-04-26T17:44:30+00:00

I have a Samsung Infuse SGH - I997 cell phone.  I have downloaded the software from Samsung with drivers and have installed it on my laptop running Windows 7 SP1.  When I connect the phone to the USB port it charges but Windows does not detect the phone to install the device driver.  I have tried other USB devices and the ports work for each on I tried except for the cell phone.  Is there something I can do so I can download pictures from my cell phone onto my laptop?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-04-26T18:32:31+00:00

    Hi, Jims6567,

    Have you installed Kies Software?

    Using amemory card?

    How do I format and use the storage card?

    Do you have the phone set tomass storage?

    Have you changed USB Settings?

    Click here to visit the Samsung download center to obtain drivers for the Samsung Infuse™ 4G (SGH-I997).

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  2. Anonymous
    2013-04-26T18:50:43+00:00

    I've had this phone for over a year and used it with my last laptop, a Toshiba with Windows 7 SP1.  I just purchases an HP with Windows 7 SP1 and the computer does not detect the phone.  Yes, I've installed the Kies Software and rebooted the computer.  I tried to open mass storage and could not.  I have not changed the USB settings.

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  3. Anonymous
    2013-04-26T20:01:53+00:00

    I just tried to connect my cell phone to my desktop computer and it worked.  My desktop is a Dell running Windows 7 Professional, SP1 the same OS as my HP Laptop that will not detect my cell phone.  The desktop found the driver on Windows Update, installed them and allowed me to open my cell phone.

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  4. Anonymous
    2013-04-26T20:55:52+00:00

    But, the laptop will not, correct?

    Have you tried opening Device Manager

    Then plug the cellphone into the laptop

    A ? should appear in Device Manager

    Right click on it and install the driver

    If you know the location where the driver is stored, select the location of the hard drive where the driver file is stored to begin the installation

    Reboot when finished

    Try turning Bluetooth on make device discoverable. Scan for devices.

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  5. Anonymous
    2013-04-26T21:14:15+00:00

    Yes, the laptop will not detect the cell phone when it's connected to the USB port.  I opened Device Manager and connected the cell phone to the laptop.  I did not appear in Device Manager.  It also failed to be detected when I scanned for devices.  It's just not being detected when plugged into any of the USB ports on the laptop.  Is there anything else I can do?

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