USB port does not detect cell phone

Anonymous
2013-04-26T17:44:30+00:00

I have a Samsung Infuse SGH - I997 cell phone.  I have downloaded the software from Samsung with drivers and have installed it on my laptop running Windows 7 SP1.  When I connect the phone to the USB port it charges but Windows does not detect the phone to install the device driver.  I have tried other USB devices and the ports work for each on I tried except for the cell phone.  Is there something I can do so I can download pictures from my cell phone onto my laptop?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-04-26T22:16:03+00:00

    Have you launched Kies when attempting to connect? 

    1. Let's try firmware upgrade -
    2. From your laptop computer, click the desktop icon to launch Kies

    Mini.

    1. On your phone, from the Home screen, tap Settings ➔

    Applications ➔ USB settings ➔ Kies (Firmware update).

    1. Press to return to the Home screen.
    2. Make sure the battery is fully charged and connect your

    phone to the computer using the USB cable.

    The Kies Mini pop-up is displayed on your computer.

    1. From your computer, click the Phone Upgrade button.
    2. If the computer displays a connection dialog box, close it.
    3. Click on the I have read and understood the preceding

    information check box, then click Upgrade.

    The installation process begins.

    1. When the installation process completes, click OK on the

    Result screen.

    The phone reboots and the upgrade screen closes. You can

    now disconnect and use the handset as normal.

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  2. Anonymous
    2013-04-26T21:14:15+00:00

    Yes, the laptop will not detect the cell phone when it's connected to the USB port.  I opened Device Manager and connected the cell phone to the laptop.  I did not appear in Device Manager.  It also failed to be detected when I scanned for devices.  It's just not being detected when plugged into any of the USB ports on the laptop.  Is there anything else I can do?

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  3. Anonymous
    2013-04-26T20:55:52+00:00

    But, the laptop will not, correct?

    Have you tried opening Device Manager

    Then plug the cellphone into the laptop

    A ? should appear in Device Manager

    Right click on it and install the driver

    If you know the location where the driver is stored, select the location of the hard drive where the driver file is stored to begin the installation

    Reboot when finished

    Try turning Bluetooth on make device discoverable. Scan for devices.

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  4. Anonymous
    2013-04-26T20:01:53+00:00

    I just tried to connect my cell phone to my desktop computer and it worked.  My desktop is a Dell running Windows 7 Professional, SP1 the same OS as my HP Laptop that will not detect my cell phone.  The desktop found the driver on Windows Update, installed them and allowed me to open my cell phone.

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  5. Anonymous
    2013-04-26T18:50:43+00:00

    I've had this phone for over a year and used it with my last laptop, a Toshiba with Windows 7 SP1.  I just purchases an HP with Windows 7 SP1 and the computer does not detect the phone.  Yes, I've installed the Kies Software and rebooted the computer.  I tried to open mass storage and could not.  I have not changed the USB settings.

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